Classic Collision Hampton

4.8 (1,618reviews)

96%

(757) 265-9848

203 East Mercury Blvd, Hampton, VA 23669

96%

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203 East Mercury Blvd
Hampton, VA 23669

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About Classic Collision Hampton

See Photos

203 East Mercury Blvd
Hampton, VA 23669

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hampton, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including FCA, Nissan, Hyundai, Kia and Infiniti; making us a leader in comprehensive collision repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Detailing
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (1,618)

Sort By:
Newest
Rating

1,424 Customers Rated

5 Stars

78.5% Complete

(1270)
4 Stars

5.6% Complete

(90)
3 Stars

1.7% Complete

(28)
2 Stars

0.9% Complete

(14)
1 Star

0.4% Complete

(6)
< 1 Star

1% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise Classic Collision for exceptional customer service, with staff being described as professional, friendly, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed throughout the repair process. Timeliness is another highlight, with many repairs completed ahead of schedule. The shop's attention to detail, including cleaning vehicles before return, adds extra value. While most feedback is overwhelmingly positive, a few customers noted minor issues with paint matching, communication gaps, or incomplete repairs that required follow-up visits.

Select to learn more

Service Quality
Timeliness
Communication

"Service was excellent. There was a hiccup along the way with an issue they couldnt control, but they were ..." Read more

"Customer service, communication from staff and a quick turnaround time getting my F-150 repaired. HIGHLY ..." Read more

"They did an outstanding job repairing my wife's car. My wife was very pleased with the repair."

"... smooth, the staff was professional and helpful, and the quality of the work exceeded my expectations. Please pass along my thanks to the entire team for ..." Read more

"All of the people that I work with upfront, the ladies were absolutely phenomenal and did an excellent job"

"It was ready 3 days earlier than originally quoted"

"Ready several days early."

"A week ahead of time making my commutes easier."

"It was ready over a week before the original estimate and the repairs were perfect!"

"completed 2-hours ahead of time"

"I received text providing me a status frequently"

"Communication was the as good as CNN NEWS ALERTS"

"Great communication!"

"Great communication with customers"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Service was excellent. There was a hiccup along the way with an issue they couldnt control, but they were ..." Read more

"Customer service, communication from staff and a quick turnaround time getting my F-150 repaired. HIGHLY ..." Read more

"They did an outstanding job repairing my wife's car. My wife was very pleased with the repair."

"... smooth, the staff was professional and helpful, and the quality of the work exceeded my expectations. Please pass along my thanks to the entire team for ..." Read more

"All of the people that I work with upfront, the ladies were absolutely phenomenal and did an excellent job"

"It was ready 3 days earlier than originally quoted"

"Ready several days early."

"A week ahead of time making my commutes easier."

"It was ready over a week before the original estimate and the repairs were perfect!"

"completed 2-hours ahead of time"

"I received text providing me a status frequently"

"Communication was the as good as CNN NEWS ALERTS"

"Great communication!"

"Great communication with customers"

Sandra (Toyota owner) reviewed 7/31/26

Connie (Ford owner) reviewed 7/31/26

Friendly / professional

Tia (Honda owner) reviewed 7/30/26

Joyce (Nissan owner) reviewed 7/29/26

Sheniqua (Mazda owner) reviewed 7/27/26

Michael (Nissan owner) reviewed 7/23/26

Super friendly staff and I was kept informed through the whole process.

Great staff. Friendly. Would recommend and use again.

Kenneth (Nissan owner) reviewed 7/23/26

Easiest body repair I have ever been through. Workers were professional, knowledgeable and extremely friendly. Being able to return my rental to them from Hertz was an added bonus!

Easiest car repair i have ever done...

Linda (Cadillac owner) reviewed 7/22/26

Everyone helped me, took care of me and did a great job on my car and I just wanna say thank you from my heart!

James (Toyota owner) reviewed 7/21/26

Looks great. Thank you

Ken (Ford owner) reviewed 7/21/26

Julia (Ford owner) reviewed 7/20/26

Classic Collision was efficient, communicated clearly what to expect, and all staff I spoke with were friendly and professional.

Samantha (Chrysler owner) reviewed 7/19/26

Susan (Honda owner) reviewed 7/17/26

Thank you!

Pamela (Honda owner) reviewed 7/17/26

Fried my staff upon drop off. The app status reports were nice and completion was earlier then planned. Looks great!

Shawn (Ford owner) reviewed 7/16/26

Joyce (Toyota owner) reviewed 7/16/26

All people I had contact with were very helpful and answered all my questions. Very impressed with Classic Collision people and repairs.

I have already done this! You keep asking me to do it again.

Darrius (Kia owner) reviewed 7/16/26

Christopher (Jeep owner) reviewed 7/15/26

Kevin took great care of the warranty stuff that was needed. Kept me informed, worked as. A middle man between myself and the dealership and got everything worked out at great speed. His knowledge is spot on. Diagnosed the issue within 5 minutes.

Jessica (Honda owner) reviewed 7/14/26

Nitza (Toyota owner) reviewed 7/13/26

Thank you to the entire staff!!! They were warm and friendly, They answered all my questions, provided a clear understanding, didn't leave anything to guess. Everything was AWESOME, the whole experience was seamless. I received text message updates about the progress of my vehicle...10 out of 10!!!!! My car looks absolutely amazing!! Can't tell there was ever any damage.

Definitely would recommend to anyone customer service and professionalism 10 out of 10. My car looked like no damage was ever done

Thank you again to the entire staff!!! Wonderful experience

Everyone was friendly and polite!! Wonderful customer service!!

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Classic Collision Hampton

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Classic Collision Hampton

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,618)

1,424 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?