Caliber - Hampton
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It took very long to have the work completed
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I don’t want this to come off the wrong way, the customer service experience I had was phenomenal. Morgan and Dylan and the rest of the team helped me in a very timely manner under the circumstances. But however, upon showing up to pick up my car after signing completion that the car was fully repaired and roadworthy I drove my car 15 feet out of the parking lot, made a left-hand turn and immediately heard screeching noises from the break shield from the front passenger side of the car. I turned back into the parking lot to let them know what was going on, very quickly they assessed the problem and fixed it. We shook hands, and I began driving home after pulling out and beginning to gain speed. I noticed that the car under acceleration was pulling heavily to the right. I turned around safely and came back to caliber collision. I told them what was going on and they told me the problem was because the two brand new tires that they bought and put on the car were on the right side of the car and there’s still old tires I had before we’re on the left side of the car with it being a front wheel drive car it makes a difference when the two front wheels are different in tread. New vs worn down. They then put the two brand new tires on the front and the worn down tires on the back. They tested it to make sure it was OK. We shook hands and I began driving home again. After getting five minutes down the road doing the speed limit at 45 miles an hour I could hear from the rear passenger side of the vehicle an alarming noise that something may be loose, so I slowed down safely and began to return back to caliber collision. I called ahead of time to let them know what was going on and my reason for coming back when I showed up they took my car back to the shop and after about 15 minutes, they came back and told me that the control arm on the rear passenger side had not been properly tightened, and the bolts were not screwed in. They told me they screwed the bolts in and they touched all components that had been fixed and guaranteed everything was fixed now and we shook hands, and I was finally on my way back home about the same time as last time five minutes into my drive doing the speed limit I heard the same sound kind of again, so I turned around and called the shop and started heading back at this point in time the shop had closed and some of the people were going home, but I saw Dylan standing outside and I asked him that if maybe the back tires since they’re worn, would that make the car sound a little bit different since I have two front brand new tires and two worn down tires in the back if it would make a little bit of a noise driving down the road he said maybe that could be the problem, but I’m gonna bring it back in morning I let them look at it because it still does not sound right and may not be safe to drive.
My Experience - 5.0/5.0 -
No problems, appreciate the text updates. Vehicle done earlier than projected. Happy with service.
My Experience - 5.0/5.0 -
Ashley kept me updated on the car the entire time. Hopefully I will never be in another accident, but if I do I would choose Caliber Collision again. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked getting the text updates and phone calls. The repair looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job on our car repair on rear bumper. Great job in keeping me informed about the progress of the repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and helpful staff. My car look brand new. I would definitely recommend and use again. Thanks to Daniel my rep. in Hampton.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for timeliness, cleaning and repairing the vehicle. Everything looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Perfect experience! From beginning to the end very satisfied thank you all !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From what I've seem. Haven't inspected fully yet. Death in the family!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The people were delightful and accommodating. Great business in my opinion as a consumer
Repair Quality - 5.0/5.0 -
I didn't notice any blemishes or defect upon recieve at it has seemed to be very well done as it has lasted with no problem. I am very satisfied and don't see any problems
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for doing such a great job