Caliber - Hatboro

4.9 (2,595reviews)
97%
332 South York Rd,  Hatboro,  PA  19040
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,595)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and returning vehicles to like-new condition. Communication was a standout strength, with customers highlighting regular text and phone updates that kept them informed throughout the repair process, reducing stress during difficult situations. Timeliness was another key highlight, as many customers noted their vehicles were completed days or even weeks ahead of schedule. The friendly, professional, and welcoming staff were frequently commended for going above and beyond. A few customers noted areas for improvement, including occasional concerns about repair quality on specific details, interior cleanliness, and ensuring all pre-existing customizations are properly addressed before returning vehicles.
AI-Generated from reviews written in the last 12 months
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"The entire experience was exceptional. Their communication was exemplary, and their professionalism set a benchmark for the ..." Read more
"Professional, quick and friendly. The work to repair the car was impeccable"
"... and it lessened the blow of this awful situation..my car looked brand new as welll they did an amazing job in a short space of time . I would definitely go ..." Read more
"... customer service from the counter to the garage. Workmanship on the repair is phenomenal. In addition my vehicle was returned exactly when ..." Read more
"... insurance companys end it eventually worked out. Caliber kept me informed of my repairs every step of the way. They were very responsive and should be a model for ..." Read more
"... week, they updated me more frequently than that. Its was done a week earlier than originally estimated." Read more
"They promised a month, it was nine days."
"A week earlier and still came out flawless"
"They did an amazing Job and finished earlier then expected. They kept us in the loop throughout the entire process and were very professional ..." Read more
"... was smooth and transparent. Especially happy that my car was done 3 days prior than the estimated delivery time. 1210 service will definitely be back if I ever need ..." Read more
"Possibly at the best ongoing communication I have experienced from a service provider."
"... two weeks I received my car back looking brand new. They kept me updated on an almost daily basis with texts so I could get a feel for how things were moving ..." Read more
"Excellent work, Excellent communication 👏"
"... Caliber Collision was Friendly and very Personable. I was informed every step of the way through the process and communication was excellent. My Vehicle looked ..." Read more

My Experience

My Experience

Best customer serve ever. Car completed before the due date and the work was on point. Would highly recommend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yamil was on top of everything and kept me informed at all times. Maggie took care of my rental pickup and drop-off. The repair was very quick (in fact, much quicker than anticipated). The car looks great. I highly recommend them!

Likely to Recommend

I am very satsified with their work

Repair Quality

Caliber did a great job repairing my car. It looks great. Yamil kept me informed of the repair progress and finished the work much sooner than the estimate. Maggie, the administrative assistant, was very courteous and handled all the necessary steps to arrange for Enterprise to pick me up for the rental and drop it off at their repair facility when my car was ready.

Customer Service

As I said before, Yamil and Maggie were great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love my car, yamil did such a great job.

Likely to Recommend

It would be my pleasure to recommend my family and friends .

Repair Quality

Thank you so much Caliber , for an outstanding job on my vehicle very happy and satisfied customer here .

Customer Service

Thank you so much Caliber , for an outstanding job on my vehicle very happy and satisfied customer here .

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Overall, everything was great. Communication was more than anyone could expect. The repair itself appears to be high quality and thorough.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done. Thank you

Likely to Recommend

Repair Quality

An "Eagles" cap was taken from the back seat. I know I shouldn't have left it in the car. Very disappointing.

Customer Service

I dealt personally with Maggie and Yamil. They were fantastic. Whomever took my cap caused the rating.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a very professional job on my vehicle. You kept me posted on the progress and actually had the car done earlier than I thought. Would definitely recommend you to others.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Their work was great, just time seemed to not be an urgency.

Repair Quality

The completion date kept being extended. The work looks great and seems to be done well, but time was a huge factor.

Customer Service

Customer service was great. They called or text me every week with updates.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was always updating the progress of the repair which was much appreciated. Very professional and quality work.

Likely to Recommend

I was very satisfied with them.

Repair Quality

Quality work and daily updates!

Customer Service

Very professional and pleasant employees.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Val was Great! Went above and beyond to make sure that everything went smoothly with my repair. Keep me in the loop every step of the way. They were very responsive to all my calls and questions since my car had some customizations. The whole team was very personable! Good People!!

Likely to Recommend

Repair Quality

Customer Service

Great team! Great work! Was very satisfied with the results! Val did a great job getting things done quickly and in a very honorable way. Thanks!!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service. My truck looks new. They also cleaned the inside which was a nice added touch.

Customer Service

Excellent service. My truck looks new. They also cleaned the inside which was a nice added touch.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with the service that i received. I would give the team a solid 10.

Likely to Recommend

The service was excellent

Repair Quality

Im very satisfied with the repairs that were done and the way my truck was returned to me

Customer Service

They were very nice and helpful throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All repairs were done in a timely fashion, ahead of schedule! The car was washed and the inside was clean. I very much appreciate that! Yamil was wonderful and very helpful explaining what was to be done.

Likely to Recommend

Repair Quality

Tamil was very helpful and explained everything about the repairs

Customer Service

Megan was very helpful and kept me informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Definitely one of the best experiences I’ve had at a collision repair center. Everyone was very nice and kept me informed along every step of the process which put me at ease.

Likely to Recommend

Repair Quality

Super quick turn around and the staff kept me informed every step of the way

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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