Caliber - Hatboro

4.9 (2,551reviews)
97%
332 South York Rd,  Hatboro,  PA  19040

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,551)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting repairs that make vehicles look brand new and exceed expectations. Communication stands out as a major strength, with customers appreciating regular text updates, daily progress reports, and proactive contact throughout the repair process. The timeliness of service receives outstanding feedback, with numerous customers reporting repairs completed days or weeks ahead of schedule. Staff professionalism and friendliness are frequently highlighted, creating positive experiences during stressful situations. The attention to detail, including vehicle cleaning and thorough explanations of work performed, demonstrates the shop's commitment to customer satisfaction. While most feedback is overwhelmingly positive, a few customers noted minor issues with specific repairs or cleanliness details.
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"Everything was extremely easy and smooth and the car looks perfect. It couldn't have gone any better! 1110"
"Caliber Collision always does an incredible job. They are extremely thorough with their communication and have always completed the planned work ahead of schedule and it always looks great. I would absolutely recommend."
"1210, excellent service."
"The entire experience was exceptional. Their communication was exemplary, and their professionalism set a benchmark for the industry."
"The car looks absolutely beautiful!! The paint is perfect.. it was a good experience during a troubling event. My car looks brand new again!!"
"They promised a month, it was nine days."
"Was ready 3 days prior than promised date. Very happy"
"A week earlier and still came out flawless"
"a week earlier"
"... text and the work was done absolutely fantastic. They completed the job 10 days before they said it would be done and my car looks brand new." Read more
"The updates were impressive and on time."
"Possibly at the best ongoing communication I have experienced from a service provider."
"I got a step by step and even was shown pictures of what stage they were in."

My Experience

Every single person did an amazing job. Would not hesitate to come back to this caliber my service writer the front desk management everyone was top notch got me in and out with kindness as well

My Experience

Great experience with Cailber in Hatboro, very pleasant from the time you walk in the door to the finished product, Yamil Zavala was great, explained everything very clearly. Extremely pleased.

My Experience

they did a great job and communicated well. My only duration would be to make it more clear from the beginning that the repair might not take as long as they said (it was only 1 week instead of 4!)

Likely to Recommend

Repair Quality

it looks great and so glad they fixed it in a week instead of the 4 weeks they originally said!

Customer Service

very communicative and helpful

Returned Clean

Likely to Recommend

Repair Quality

My left turn signal doesn’t work, and the blinking sound and green dashboard signal is blinking at an odd rate.

Customer Service

My Experience

Everything was done quickly and professionally. The team was very friendly, helpful, and made the whole process easy. I’m very grateful for their excellent work and would definitely recommend them. Thank you!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The repairs were completed earlier than originally stated. The bodywork was exceptional and interior detailing was a plus. Very satisfied. Thanks Yamil for doing a wonderful job.

Likely to Recommend

Their work is exceptional

Repair Quality

Great job!! Completed early and repairs done exceptionally well. Very pleased with the work.

Customer Service

Updated throughout the process. Hospitable.

Returned Clean

Likely to Recommend

Repair Quality

The first time I went to pick up the truck, I was told not to take the survey because I pointed out to div in the repair that they did. The second time a friend picked up the truck because I wasn’t home and it’s just not what they said. Val said it would look new and it certainly doesn’t. So I am overall disappointed. I will not be doing bodywork through them if I have a choice. This was someone else’s insurance and it was State Farm and that’s where they wanted me to go. Next time if this happens again or something similar happens again I will make sure that I go to somebody else.

Customer Service

May not be happy with the work, but overall the personnel they were great to talk to great to deal with.

Returned Clean

Likely to Recommend

Repair Quality

Great customer service. Routine updates and transparency with repairs

Customer Service

Wonderful people

Likely to Recommend

Repair Quality

Customer Service

Great customer service

My Experience

Consistent updates and overall great customer service were the things that stood out the most. Texting made it so much easier to communicate. And in the very end the car looked brand new and the amazing job you did cleaning the inside and outside was the icing on the cake that made my experience a perfect 10!

Likely to Recommend

Repair Quality

The consistent updates and easy communication! The work that was completed is perfect! I can’t even tell it was repaired. Also the car was extremely clean inside and out

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Exceptional communication and l, extremely thorough

Customer Service

Zero complaints. Super user friendly

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Val was very informative and extremely helpful! Office staff was excellent, very friendly !

Likely to Recommend

Repair Quality

Everyone very knowledgeable and helpful

Customer Service

My Experience

great communication and repair work

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Responsive with updates by text every few days.