Caliber - Havre De Grace
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding, professional and friendly service!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great. Very professional. Rachel was very knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great repair job. I liked that the repairs are for the ownership of the vehicle.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was great throughout the process. The work was done in a timely manner and looked great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Before, this would have been a 10. Caliber in Fallston repaired another car I had a bit ago and did a great job. While this wasn’t repaired by the Fallston location, they also told me they’d inspect before I came to pick it up, which they clearly did not.
Repair Quality - 3.5/5.0 -
When I picked up the car the first time, the hood was still visibly misaligned from the front bumper on the side it was hit. It is incomprehensible that it was allowed to leave the shop looking the way it did. They did remedy the problem in about a day. I also note that the original repair shop in Fallston, MD did not do the repairs. Rather, for load balancing, they sent it to Havre de Grace (after asking me). What’s more frustrating is that I got a notification from the Fallston location that my car was ready. I called and the man on the phone said they were going to do a quality inspection and that it would be ready to pick up the next day. Clearly they didn’t look at it either. I will say that the process with Travelers was incredibly simple and efficient. I could believe how easy it was to file a claim!! And I say that having not ever spoken to a live person. Pretty impressive.
Customer Service - 3.5/5.0 -
See my last comment. Front desk was nice at least.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The ladies at the desk are awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied