Caliber - Havre De Grace
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The sunroof is missing parts of the rubber and is not leveled. The sunroof window has a few white steak going through it. There are scratches on passenger side panel that weee not there. The rubber around the entire repair job is loose and ridged in certain areas. The timeframe it took and the cost repairs went from a $4900 job to over $14,000. My car does not look like $14,000 with work was done. New spots on driver seat. Will be calling to discuss with you as well as my insurance company
Likely to Recommend - 5.0/5.0 -
Not only was the repair excellent, but it was ahead of schedule and I'm pretty sure they cleaned the inside of my car out as well.
Repair Quality - 5.0/5.0 -
My car looks brand new! Travis was really nice at Caliber. And I think they even cleaned my car? My floor mats and everything are basically new. Oh, and it also came back like twice as fast as they estimated.
Customer Service - 5.0/5.0 -
Everyone was very nice! Travis was super transparent and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I did a great job and got the car done before the estimated time that it would be finished. Also always kept me updated
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
THE WORK WAS COMPLETED ON MY JEEP. TIMELY MATTER EXCELLENT WORK. GOOD KNOWLEDGEABLE PEOPLE, VERY HELPFUL.I WOULD RECOMMEND THEM TO EVERYONE. THANK YOU VERY MUCH.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
ALL THE PEOPLE THAT WORK FOR YOUR COMPANY ARE EXCELLENT, RIGHT SERVICE. FOR MY NEEDS CALL REPAIRS WHERE EXCELLENT YOU'RE COMPANY AS WELL MANAGED.
Customer Service - 5.0/5.0 -
THE PEOPLE WERE PLEASANT AND PROFESSIONAL.THEIR WORK IS QUALITY FAST RETURN ON WORK THAT I HAD DONE AT THERE FACILITY WAS TOP NOTCH. AND I RECOMMEND THEM FOR ALL COLLISION REPAIRS. HAVE A GOOD DAY
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
In the beginning, the person who looked over my car and took pictures came out what seemed like in a hurry and without much enthusiasm. My experience with the crew that checked me out was amazing, smiles on their faces, interactive, and very pleasant/upbeat. I don't fault the first person because it was late in the day and could have had just a bad day but it was for that reason I couldn't give a full 10 experience
My Experience - 5.0/5.0 -
Have used you guys for all my repairs and will continue to use you thank you
My Experience - 5.0/5.0 -
Happy with the body work. Happy with the detailing cleaning the inside outside of car. I will be recommending other friends to caliber collision. Thanks again.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Rachel and Mandy were very kind, helpful, and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
i never recommend this compnay due to their hidden charges
Repair Quality - 0.5/5.0 -
caliber collision uses unnecessary repairs ( which could have avoided ) and made bill more than $5000 doing unnecessary paint job and minor body work when original estimate was $1500 by progressive . It could 1.5 or two time more than original estimate but they spend money of more than $5000 which almost 4 time more than original estimate. This will indirectly affect my insurance premiums in renewal. Instead of request caliber collision declined to give me this $5000 estimate for final work( so I could have shop around to get better rate from someone else). I am very dissatisfied with their business policy
Customer Service - 0.5/5.0 -
very bad. They just wanted to make money by giving unhidden charges
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I was told to get a polishing kit to remedy my headlight situation, rather than offering to do anything about it...
Repair Quality - 2.0/5.0 -
Body panels have LARGE gaps. Also miss-matched alignment. Paint transfer from collision left on vehicle. Miss-matched headlights is now my new concern due to my perfectly good headlight being "thrown away" I now have two drastically different looking headlights. This, I feel is unacceptable. Its an immediately noticeable blemish on my vehicle. Esthetically displeasing for sure.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I'm extremely satisfied and grateful to the repair team, with the clear line of communication and effort put into the repair, along with the repair coordinator Travis ensureign no detail was left out, with that said I feel as they repaired the car to the best of their abilities, there is still that slight gap in the rear bumper but I understand once a vehicle sustains damage to the frame it will never be perfect, I'm also grateful to the front desk team for being so polite and understanding when picking up the phone, if your company would like to reach out to speak to me directly please feel free to do so. Thank you to everyone for the time and effort put into this endeavor. Noah Meszaros [email protected] 667-289-4431
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Actually car belongs to Donna Montgomery. That is me. Everything about this repair was top notch and wonderful. Car l repair looks amazing. Customer service was awesome. They even cleaned my car which was the cherry on top. Thank you! I will use your location in the future. Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Truck looks good again
My Experience - 5.0/5.0 -
Shawn was great, even though it took a while to get the parts in he kept me informed through the whole process