Caliber - Hawthorne

5.0 (4,652reviews)
99%
11643 S Prairie Ave,  Hawthorne,  CA  90250

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,652)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that staff kept them informed at every stage of the repair process through calls, texts, and emails. Repairs were frequently completed ahead of schedule, with vehicles returned in like-new condition. Customers appreciated the welcoming, professional, and friendly atmosphere, often describing the experience as stress-free. Some customers noted minor issues such as slight delays or imperfections upon completion, but these were isolated and generally resolved promptly. Overall, the overwhelming majority expressed high satisfaction and willingness to return and recommend the shop to others.
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"Excellent customer service experience. Repair work exceeded my expectations."
"Superb Customer Service including Repairs."
"The work done on my car is perfect! I can't even tell where there had been any damage. The paint even looks exactly the same."
"It's like my car is new again."
"My vehicle was ready a week early which was GREAT since I was paying for a daily upgrade amount on ..." Read more
"Great job everyone! My car got repaired very quickly, you promised to have it fixed by November 26, 2025 and you had it done 8 days before, great job again."
"My car was repaired faster than scheduled. 📆 The work was flawless."
"I was so happy to get my vehicle early."
"... informative. I received updates every single day. They completed the job in a timely manner, as promised. Will highly recommend." Read more
"... superb. I wasnt left guessing what was going on because they daily informed me the work done. Very grateful 😇 indeed for the service rendered by them. Awesome ..." Read more
"... problems. Everything was explained to me in full detail. I was consistently asked if I had any questions that I needed answered. My car came out beautiful. I couldn't be any happier. ..." Read more
"Communication was impeccable!"
"Throughout the repairs period, Caliber kept in touch with me, giving me an update of when my car would be ready."
"Amazing swift service and terrific communication through out the process with constant updates"

Likely to Recommend

Repair Quality

Great Job!

Customer Service

My Experience

I was kept updated on repairs and they even help with a few issues that came up while the car was being repaired.

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My Experience

Yes, a job well done.I am so happy with the repairs you did on my car. You did an excellent job. If anybody I know needs any repairs, I would definitely refer them to Caliber collision. Thank you soo much. From Theresa Hardin

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Hopefully won’t need to, but if anyone was looking for a place, I would recommend Caliber.

Repair Quality

Was nervous to have my car transferred to a facility I didn’t drop it off to, but communication from both offices was great. I was kept updated on process and when I received the car, it looked brand new! Each targeted fix it area was done well.

Customer Service

Great communication with Edgar (LAX) and Luis (Prairie in Hawthorne).

Returned Clean

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My Experience

This office was extremely professional and the service on my car looked great!

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I already recommend this shop to coworkers and friends.

Repair Quality

My car looks brand new again. I can't even tell that it was involved in a collision.

Customer Service

The whole crew did a great job answering my questions and putting me at ease.

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Repair Quality

They were great! From the beginning to end, communication was good and kept me informed of everything

Customer Service

Good customer service

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Si yo con gusto si recomedaria para q level su carrot a reparar

Repair Quality

Son muy eficas iseron muy Buen trabajo tiene un muy Bonita attention del clientes me esplicaron el trabajo q se iva user paso a paso lo q se iva aser de mi carro Pero lo q Mas me gusto q te Dan una Dia y complex muy profecionales

Customer Service

Nosotos le Ramos un 10 may Buenos trabajo

Returned Clean

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I will refer friends and relatives to Caliber Collision

Repair Quality

The work was done faster than expected which saved me money on my rental. Looks great. They even washed my dirty car

Customer Service

Excellent customer service by all employees I encountered Offered me water or coffee. Made sure I was comfortable.

My Experience

The staff were professional and friendly. The car repairs were done beautifully, and the car was washed very thoroughly. Highly recommend to anyone. Thank you.

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I highly recommend

Repair Quality

Very great service i recommend this place to anyone. Shout out to the whole staff especially Carlos i appreciate his kindness. Making sure I was updated every step along the way

Customer Service

Everything was great

Likely to Recommend

I had been here at Caliber Collision only two times for repairs from an accident, and both times I have been satisfied with this team's dedication towards getting the repairs done. I would definitely recommend Caliber, and have been planning on coming back to get some scratches fixed in the future.

Repair Quality

It looked how it did when I first bought the vehicle off the vehicle.

Customer Service

Carlos was very descriptive regarding the damage assessment and was transparent about the process it was going to take to replace the damaged parts of the vehicles. He did provide updates whenever anything new came up and whenever I couldn't reach him he left behind voicemails regarding those updates.

My Experience

Good work.

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My Experience

I’m so happy that you guys you picks my car thanks