Caliber - Helotes Express

4.9 (7,131reviews)
98%
11247 West Loop 1604 North,  San Antonio,  TX  78023
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,131)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or better than before. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were widely appreciated. A few customers noted areas for improvement, including instances of incomplete repairs requiring return visits, occasional communication gaps, and minor delays due to parts or insurance coordination, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... Caliber Collision delivered excellent repair quality — my vehicle looks better than ever. The workmanship was thorough, the finish looks flawless, and they paid ..." Read more
"They did an excellent job on my TSX wagon. It was completely restored and completed in less time than I expected. I appreciate the extra care they ..." Read more
"We were very impressed with: - the quality of the repair just like it came off the showroom floor, - the timeliness of the repair and ..." Read more
"... aware I arrived at the body shop and to pick me up. Team was very quick and the quality of work is outstanding." Read more
"My car is still not fixed. I am riding on a busted tire and noises coming from my wheels"
"Yes — my vehicle was actually ready earlier than promised! I really appreciated the quick turnaround and the ..." Read more
"... job on my TSX wagon. It was completely restored and completed in less time than I expected. I appreciate the extra care they gave me and my car!" Read more
"It's still not complete"
"... repair just like it came off the showroom floor, - the timeliness of the repair and - the up-to-date communication during the process. Also the seamless ..." Read more
"... on the status of my repair. It looks great and was completed two days before promised! It was a very positive experience instead of a very stressful one." Read more
"... throughout the entire process. I appreciated the consistent updates and clear communication at every step." Read more
"... Collision! From the moment I dropped off my Jeep, the team kept me informed every step of the way. I really appreciated the consistent updates—it gave me so ..." Read more
"... were professional, knowledgeable and respectful. The consistent communication keeping me informed throughout the repair process was very helpful. The detailed ..." Read more
"Poor communication"
"Not getting texts like I was told I would. They say they are calling but it is not coming thru my phone so ..." Read more

My Experience

you nice person . - look now their are very good thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic job and superior service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank You!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Did an awesome job, kept me informed, didn’t need to call for updates, thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service. Communication was great, and was done in a timely manner.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bobby went that extra mile to explain the repair procedure. Manager took his time to say hello. Will always recommend that location to family and good friends always great service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was impeccable and you exceeded my expectations for completion

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I dealt with at Caliber was super. The repairs came out perfectly and the communication along with way was top notch. Special thanks to Bobby and Irma for making sure my car and I were cared for.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision exceeded my expectations! Everyone was friendly, knowledgeable, and made the repair process easy. They kept me updated, answered all of my questions, and returned my vehicle in excellent condition. My car looks amazing, and I'm very happy with the quality of the work. Thank you all for taking such good care of my vehicle! Highly recommend! THANKS AGAIN BOBBY P.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication throughout.

My Experience

Very easy to coordinate and drop off vehicle for repair. Staff were very welcoming and ensured enterprise was aware I arrived at the body shop and to pick me up. Team was very quick and the quality of work is outstanding.

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