Caliber - Hernando

4.8 (1,922reviews)
96%
463 E Commerce St,  Hernando,  MS  38632
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
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Email

Reviews (1,922)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted that vehicles were restored to like-new condition, with repairs often completed ahead of schedule. The team received frequent recognition for professionalism, friendliness, and attentiveness throughout the repair process. Regular text and phone updates were especially appreciated, keeping customers informed every step of the way. The seamless handling of insurance claims and rental car coordination added to the stress-free experience. A few customers noted minor concerns such as incomplete repairs, communication gaps, or cleanliness issues upon pickup, reflecting areas customers felt could be refined for an even better experience.
AI-Generated from reviews written in the last 12 months
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"... I was aware of every step in the repair process. My car was fixed earlier than expected, and the team went above and beyond by helping me work with my insurance company, which ..." Read more
"Great service and my car looks amazing. Thank you!"
"... how some shops took so long with their repairs, but Caliber got my car done in less time than I was quoted. Thats amazing!" Read more
"Was so pleased, and the fact my car was completed in a timely manner was even better. Well done Caliber Team."
"... and professionalism of the staff was phenomenal! They fixed my vehicle in record speed even with a holiday weekend approaching! This shop deserves 5 stars every time! It was a ..." Read more
"Communication was great, repairs were completed ahead of schedule."
"... as though it was never damaged! I appreciate the timely and professional service I was provided by Caliber and will surely recommend your company! Thanks!" Read more
"I had to call on each tentative done date only to be told it still wasn't ready"
"... expectations. The work performed made my car look new and they kept me informed of the progress almost daily." Read more
"Best experience Ive had at a body shop. They texted daily with updates on the progress, including the estimated date of completion, and the completion date moved up throughout ..." Read more
"STRONG COMMUNICATION"
"I had to reach out repeatedly and a few times my calls werent even returned"

Likely to Recommend

Repair Quality

Great service. Informed of each step

Customer Service

Very courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody was extremely nice and helpful

My Experience

Yall did a great job

Likely to Recommend

Repair Quality

Did a great job

Customer Service

9 BECAUSE EVERYONE CAN ALWAYS IMPROVE BUT THEY WERE VERY FRIENDLY AND THERE TO HELP IN ANY WAY THEY COULD.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I thank they did a real good job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! The communication between Caliber and myself about each step my car repair was at was top notch. Quality service and my car looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the real time updates on the status of my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing! Like brand new!

My Experience

Great Fast Service. Great Customer Service.

Likely to Recommend

Repair Quality

Caliber proved easy to work with, maintaining excellent communication during the repair. They kept us informed about the status and the projected completion timeline.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went very well, my car got ready two days ahead of time, and I was notified along the way, which is appreciated.

Likely to Recommend

I would refer caliber

Repair Quality

We had a great experience from start to finish. My car was finished two days ahead of time which was unexpected and appreciated..

Customer Service

Shanna was great From start to finish and so was the lady who sits at the front desk

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Good communication! Job done was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer service was great! My car was not repaired but totaled but the experience I had at Caliber was great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and I was made aware in timely manner to know what stage the repairs were in from the very beginning to picking up the fixed vehicle

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the most seamless, informative and pleasant experience ever when it comes to dealing with auto collision. I’m so happy to have experienced this service so now my standards are very high. Hannah, Marshaundra and the front desk(forgot her name) were exceptional at customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased to see my vehicle put back together as if it were never wrecked. Your team did a fantastic job of putting it back together. Thank you so much

Likely to Recommend

From my experience I would definitely recommend Caliber Collision to everyone I know

Repair Quality

I was so amazed to see my truck put back together as if it was never wrecked I am very happy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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