Desoto Collision Center-Southaven

4.9 (2,385reviews)
99%
6751 Elmore Rd,  Southaven,  MS  38671
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In operation 26 years, 20 years at this location.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (2,385)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional repair quality, with many noting their vehicles looked brand new or as if nothing had ever happened. The team earned high marks for proactive communication, including regular text and phone updates throughout the repair process. A standout highlight across numerous reviews was repairs being completed ahead of schedule, which customers found to be a pleasant and appreciated surprise. Staff professionalism, friendliness, and attentiveness were frequently commended. A few customers noted minor concerns such as overspray, cleanliness issues inside vehicles, or post-repair items needing attention, reflecting opportunities for continued refinement as shared directly by customers.
AI-Generated from reviews written in the last 12 months
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"... surprise. When I picked it up, I was beyond impressed. The workmanship was exceptional—my car looked absolutely amazing! I couldnt find a single imperfection. It truly looked ..." Read more
"... You truly cannot tell my car was ever rear-ended — the repair work is flawless. Im extremely satisfied and would highly recommend them to anyone needing ..." Read more
"... Desoto Collision for over 12 years and simply put - they are the best. I trust them and every time, they deliver a quality job. Their attention to detail is remarkable." Read more
"... Excellent customer service, attention to detail and going the extra mile, even fixing a couple of things that weren't included in the quote. I will definitely recommend you and use you in future!" Read more
"The repairs done to my car was beyond excellent! Thanks Desoto Collison for everything."
"... most was how quickly they completed the repairs. My vehicle was finished well ahead of the estimated completion date, which was a wonderful surprise. When I picked it ..." Read more
"... estimation that was very close to the final total, they got it done before the quoted finish date and my truck looks better than it did before my accident." Read more
"Great communication and service completed earlier than estimated. It looks like we have a new car."
"Awesome people and professional work done before promised date I could not be happier Thank you"
"... sooner. And we were very appreciative of that. And thank you all for keeping us updated along the way." Read more
"... is quick and mainstreamed from beginning to end. The text messages help keep you informed on the progress your vehicle is making from start to finish. I appreciate ..." Read more
"Excellent service all around. Outstanding communication on the status of my vehicle as it progressed through the repair process. Only place Ill use for ..." Read more
"Everyone was completely professional. Communication throughout the repair was excellent and my car looks great!"
"... Collision Center set the standard for excellence. Great communication, customer service, extremely reliable, and a great workflow!" Read more

My Experience

Thanks for the good work

Likely to Recommend

Will tell everyone I know

Repair Quality

Very good job, I will tell others how professional you all are. Keep up the good work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Exceptional customer service. My car looks amazing, I can see my reflection in my new bumper. 10/10 service.

My Experience

In addition to repair of my car, the courtesy and thoroughness by Dwayne and his crew were appreciated. A turnaround time that is amazing; my car drives well with no issues noted; thank you Dwayne and DeSoto Collision Center in South Haven, MS!!

My Experience

The staff was amazing, I loved that they texted often to let me know what was going on with my car! They did a great job on my car!!!! Definitely will use them again.

My Experience

Friendly bunch, and my vehicle looks good as new after being ambushed by a runaway trash can on the highway. They even buffed out a scuff on my mirror, free of charge, that had nothing to do with the trashcan debacle.

My Experience

DeSoto collision has been my main stop for repairs to any vehicle body damage. Customer service is excellent and the service is flawless.

Likely to Recommend

Repair Quality

ALWAYS ON POINT

Customer Service

WONDERFUL CUSTOMER SERVICE

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They handled my claim professionally. Excellent work. When I walked in they started to work. Very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the job they did on my automobile. They were very informative and explained everything to me so I understood what was going to happen. Great job.

My Experience

The overall job they did on my truck was great can’t tell that I was even in a wreck. But on top of that they were very honest about everything and helpful with any questions. The final thing was the how clean the truck came back super satisfied with the work and the wash !

Likely to Recommend

Great job

Repair Quality

Very professional job done

Customer Service

Costumer service was excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Keisha at the front desk is so friendly… Sorry if I spelled her name wrong… Sammy was extremely helpful and communicated wonderfully!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would not take my vehicles any place if they need repair

Customer Service

Was made aware of the status of my repairs twice weekly. Dwayne did an excellent job with communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was completed exceedingly fast. Repairs looks like nothing every happened to my car

Likely to Recommend

Repair Quality

Perfect repair!! And it was done so quickly. My car was dropped off and repaired within 9 days!!

Customer Service

Everyone is so nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am 100% completely satisfied with the repairs done on my car, it was done in a timely manner, Dewayne kept me updated right up until the work was complete, the entire process was handled professionally and I appreciate everyone who was involved with repairing my car 👍👍👍

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