Desoto Collision Center - Germantown
7893 Trinity Rd.,
Cordova,
TN
38018
USA
In operation 26 years, 7 years at this location.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
GM
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise DeSoto Collision Center for outstanding service quality, seamless communication, and timely repairs. Many highlight that vehicles were returned ahead of schedule, often days or even weeks earlier than expected. The repair quality is frequently described as showroom-level, with cars looking brand new upon return. Customers also appreciate the complimentary interior and exterior detailing as a pleasant surprise. Communication throughout the repair process - via texts, calls, and emails - is a standout strength, with customers noting they were kept informed at every step without needing to follow up. A few customers noted isolated concerns around repair fitment and communication gaps, but these appear to be exceptions in an otherwise overwhelmingly positive experience. Overall, customers express high satisfaction and a strong willingness to recommend the shop to friends and family.
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Communication
"... whole experience was terrific from start to finish. Communication was honest, clear and professional, and we appreciated the consistent status updates ..."
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"Friendly team, excellent communication and frequent updates throughout the repair process, car returned cleandetailed."
"Process was amazingly smooth! From beginning to end I was kept informed and updated about how my car was doing and what processphase it was in. Staff was incredibly ..."
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"... perfect quality of the paint jobrepair was on point. Communication was transparent. I appreciated the updates via text message."
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Lindsey
(Lexus owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gyrtis
(Lincoln owner)
reviewed 8/23/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alice
(Lexus owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dennis
(BMW owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not really qualified to rate car repairs or body work. Time will tell. Great staff. Everything LOOKS great though.
Customer Service - 5.0/5.0
Returned Clean
Katrina
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cailen
(Honda owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(GMC owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Advisor was very thorough with the whole process. Will definitely recommend.
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Jerome
(GMC owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kenric
(Lexus owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jenice
(Lexus owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job,very Friendly office staff
Customer Service - 5.0/5.0
Returned Clean
John
(Toyota owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shawn
(Ford owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
Exceptional work and service. This is the second time i have used DESOTO collision and will in the future If needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gregory
(GMC owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
Excellent work and customer service. Recommend to all. You just don’t see this kind of service in this day and time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James
(Buick owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Very impressed with service from estimate to repair
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Linda
(Mercedes-Benz owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Karl
(Mazda owner)
reviewed 8/10/26