Caliber - Hernando
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
Please see previous comments.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You all were great to work with and always kept me updated with what was going on. Got my car fixed and back to me in no time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great and fast work.
My Experience - 0.0/5.0 -
Still waiting on a part. They are horrible with communication and letting people know in a timely manner on the status. The car was supposed to be ready on Friday, didn’t hear till 4:30 that it won’t be ready till Monday. Then Monday arrives and said it should be ready in the afternoon. Needed to call them at 4:00 to see the status. To another surprise, it won’t be ready. It was ready finally on Tuesday. We saw that a part was missing. They said no problem. They should have someone come out in a few days to fix it. No word for another three days. Called Friday afternoon to know the status. Was told they needed to get a hold of the manager. Still waiting on a call back and status of my missing part.
Likely to Recommend - 0.5/5.0 -
Still waiting on a part. They are horrible with communication and letting people know in a timely manner on the status. The car was supposed to be ready on Friday, didn’t hear till 4:30 that it won’t be ready till Monday. Then Monday arrives and said it should be ready in the afternoon. Needed to call them at 4:00 to see the status. To another surprise, it won’t be ready. It was ready finally on Tuesday. We saw that a part was missing. They said no problem. They should have someone come out in a few days to fix it. No word for another three days. Called Friday afternoon to know the status. Was told they needed to get a hold of the manager. Still waiting on a call back and status of my missing part.
Repair Quality - 1.0/5.0 -
Still waiting on a part. They are horrible with communication and letting people know in a timely manner on the status. The car was supposed to be ready on Friday, didn’t hear till 4:30 that it won’t be ready till Monday. Then Monday arrives and said it should be ready in the afternoon. Needed to call them at 4:00 to see the status. To another surprise, it won’t be ready. It was ready finally on Tuesday. We saw that a part was missing. They said no problem. They should have someone come out in a few days to fix it. No word for another three days. Called Friday afternoon to know the status. Was told they needed to get a hold of the manager. Still waiting on a call back and status of my missing part.
Customer Service - 1.0/5.0 -
Still waiting on a part. They are horrible with communication and letting people know in a timely manner on the status. The car was supposed to be ready on Friday, didn’t hear till 4:30 that it won’t be ready till Monday. Then Monday arrives and said it should be ready in the afternoon. Needed to call them at 4:00 to see the status. To another surprise, it won’t be ready. It was ready finally on Tuesday. We saw that a part was missing. They said no problem. They should have someone come out in a few days to fix it. No word for another three days. Called Friday afternoon to know the status. Was told they needed to get a hold of the manager. Still waiting on a call back and status of my missing part.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You do an excellent job and make sure that it’s done right.
Likely to Recommend - 5.0/5.0 -
Their work is very good.
Repair Quality - 5.0/5.0 -
Updates and repair work being done was a wonderful gesture. We like to know what is going on with our repair work. It keeps you from calling and stopping by. Great Job!!!!
Customer Service - 5.0/5.0 -
The young lady that kept me posted was a very nice person. Keep me posted and kept me updated the next stage of work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I believe your location exacerbated a paint chip on my car by using a power washer, buffer, or something while washing my car, resulting in a section of the clear coat being removed. I tried to politely explain my concern to Mark, but he was too busy trying to be right by belittling my intelligence. He is not a professional when dealing with a customer. My concern was with the clear coat being removed that was not there when I dropped off the car. It was a small chip not really noticeable. When I raised my concern, Mark wanted to point out several light scratches and a windshield chip and told me the vehicle had damage all over it. In my opinion, his assessment was not valid. He spoke as if the car was junk. Secondly, during our conversation, I had to inform Mark several times that he seemed angry or upset. I based this on the fact that he was loud and used exaggerated hand gestures when communicating with me. Mark also remarked that some people try to get something for nothing, which I found offensive, and I quickly responded by saying I am not trying to get anything for free. I hope whoever reads this note will hear the concern that I tried to explain to Mark. The main point I tried to get across to mark is that your company should always do a walk-around of the car with the customer and mark off damages at that time. It should not be after the customer leaves. In fact, I asked the individual that checked me in if we were going to do a walk around the car; however, she only walked one side and pointed out the tiny chip on the front fender and a small scratch on the door that was barely noticeable. She did not make any markings then and informed me they would do a complete inspection later. I assumed she was too busy to do it in my presence and thought my car was in good hands. Nevertheless, I will never take any car to that location again. If Mark had taken the time to hear my concerns and be considerate and polite without trying to overtalk me, my customer experience might have been better.
Repair Quality - 0.5/5.0 -
I believe your location exacerbated a paint chip on my car by using a power washer, buffer, or something while washing my car, resulting in a section of the clear coat being removed. I tried to politely explain my concern to Mark, but he was too busy trying to be right by belittling my intelligence. He is not a professional when dealing with a customer. My concern was with the clear coat being removed that was not there when I dropped off the car. It was a small chip not really noticeable. When I raised my concern, Mark wanted to point out several light scratches and a windshield chip and told me the vehicle had damage all over it. In my opinion, his assessment was not valid. He spoke as if the car was junk. Secondly, during our conversation, I had to inform Mark several times that he seemed angry or upset. I based this on the fact that he was loud and used exaggerated hand gestures when communicating with me. Mark also remarked that some people try to get something for nothing, which I found offensive, and I quickly responded by saying I am not trying to get anything for free. I hope whoever reads this note will hear the concern that I tried to explain to Mark. The main point I tried to get across to mark is that your company should always do a walk-around of the car with the customer and mark off damages at that time. It should not be after the customer leaves. In fact, I asked the individual that checked me in if we were going to do a walk around the car; however, she only walked one side and pointed out the tiny chip on the front fender and a small scratch on the door that was barely noticeable. She did not make any markings then and informed me they would do a complete inspection later. I assumed she was too busy to do it in my presence and thought my car was in good hands. Nevertheless, I will never take any car to that location again. If Mark had taken the time to hear my concerns and be considerate and polite without trying to overtalk me, my customer experience might have been better.
Customer Service - 0.5/5.0 -
I believe your location exacerbated a paint chip on my car by using a power washer, buffer, or something while washing my car, resulting in a section of the clear coat being removed. I tried to politely explain my concern to Mark, but he was too busy trying to be right by belittling my intelligence. He is not a professional when dealing with a customer. My concern was with the clear coat being removed that was not there when I dropped off the car. It was a small chip not really noticeable. When I raised my concern, Mark wanted to point out several light scratches and a windshield chip and told me the vehicle had damage all over it. In my opinion, his assessment was not valid. He spoke as if the car was junk. Secondly, during our conversation, I had to inform Mark several times that he seemed angry or upset. I based this on the fact that he was loud and used exaggerated hand gestures when communicating with me. Mark also remarked that some people try to get something for nothing, which I found offensive, and I quickly responded by saying I am not trying to get anything for free. I hope whoever reads this note will hear the concern that I tried to explain to Mark. The main point I tried to get across to mark is that your company should always do a walk-around of the car with the customer and mark off damages at that time. It should not be after the customer leaves. In fact, I asked the individual that checked me in if we were going to do a walk around the car; however, she only walked one side and pointed out the tiny chip on the front fender and a small scratch on the door that was barely noticeable. She did not make any markings then and informed me they would do a complete inspection later. I assumed she was too busy to do it in my presence and thought my car was in good hands. Nevertheless, I will never take any car to that location again. If Mark had taken the time to hear my concerns and be considerate and polite without trying to overtalk me, my customer experience might have been better.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Took a little longer than expected and my truck was missing a door seal when I picked it up but everything else looked good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job! You even cleaned it up! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car was very well taken care of. You can't even tell a deer committed suicide on the hood anymore.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and updates that was definitely nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks as though it is brand new! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The automobile looked like it was brand new.
My Experience - 5.0/5.0 -
Hannah did a great job of communicating the progress of the repairs and was so easy to work with!