Caliber - Hickory Nc

4.8 (432reviews)
96%
1167 S Center St,  Hickory,  NC  28602

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (432)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as friendly, professional, and welcoming. Communication stands out as a major strength, with regular text and phone updates keeping customers informed throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Timeliness is generally positive, with many repairs completed ahead of schedule. Customers appreciate the thorough cleaning of vehicles upon completion and the attention to detail. While most experiences are overwhelmingly positive, some customers noted issues with missed details requiring return visits and occasional delays due to parts availability.
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"Great job, just like new. It looks like they washed and detailed it too!! Would definitely recommend. ..." Read more
"Very professional, kind, and knowledgeable. I was kept informed each step of the way. I have ..." Read more
"The team did an amazing job on my car. It looks better than when I purchased it! The team at Caliber was ..." Read more
"I have went to pick up my vehicle 3 times and it is still not completed. Still has scratches on the bumper, ..." Read more
"I had a fantastic experience with Caliber Collision. From the beginning, the staff really listened to ..." Read more
"What can I say other than WOW! These folks were EXTREMELY nice from the moment we walked in the door. I am by no means saying that ..." Read more
"The customer care and communication was top notch! I could not have asked for better service!"
"Positively fantastic communication"
"Texts and phone calls during the repair work was something Ive never experienced before. It was nice ..." Read more
"Got text messages keeping me updated"

My Experience

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Did a good job

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Returned Clean

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My Experience

Extremely wonderful service from everyone starting at the front desk all the way to the repair team. I would rate this experience as excellent , superior service in every way. Thank you,

My Experience

Thank you for an awsome job

Likely to Recommend

Repair Quality

The delay with acquiring parts was not your fault.

Customer Service

Everyone was super friendly and responsive.

Returned Clean

My Experience

Haven’t had a corp take a thorough look but so far so good, brought it straight home and put it under the car port

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I received excellent customer service and was kept well-informed throughout the process. I wouldn’t hesitate to recommend Caliber in the future.

Returned Clean

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Returned Clean

My Experience

Both taillights had cracks in them. Turn signals and brake light don’t work, only the third brake light works currently.

My Experience

In and out, great work and the staff very friendly will use them again if I have another accident, thank y'all Marcus

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Joey was amazing very customer oriented I say hands down it's the best shop and the best people I have ever had the pleasure of working with!

Customer Service

Joey was amazing very customer oriented I say hands down it's the best shop and the best people I have ever had the pleasure of working with!

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My Experience

Outstanding work and customer service!

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My Experience

Courteous, knowledgeable front staff. I was kept up to date on repair progress. Repairs completed on time as projected.

My Experience

Good job got back quick Thank you

My Experience