Caliber - Highland Park
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great customer service - I would definitely recommend them. Great job on the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Everyone was very nice, but communication was greatly lacking.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The car was in the shop for 6 weeks, which was much longer than expected. I understand that some parts were on back order and others had to be ordered at a later date which could not be prevented when they realized that there was more damage than initially thought. When it was finally ready and I walked around the car, there were 2 scratches still on the car that were initially marked to be repaired. We were told that one of them was more involved than just buffing it out, but the other was fixed. After waiting 6 weeks, I didn’t want to be picky about a scratch, but I feel that it should have been done in the 6 weeks that it was at the shop. As far as what was done, the car is beautiful and looks brand new! There was a lot of damage and they took care of everything except for one scratch. They even ordered new weather tech mats when they realized that one was stolen. The strong odor was treated and corrected and they were very observant with additional damage done to the car. I also very much appreciated the ride to pick up the car. Jonathan could not be any nicer and more thorough. I also feel that communication could improve. I was told that the car was ready a few times only to find some delays. The work done is amazing!
Likely to Recommend - 4.5/5.0 -
I think that they did great work on the vehicle. They also reassured me when the car was dropped off after being towed and covered the broken sunroof opening, waiting for the key fobs to be reprogrammed. They found all the damage and ordered the necessary parts that resulted in the delays. Jonathan was very thorough and knew what needed to be done to the car, and outsourced what couldn't be done at the shop. They even took care of getting the car cleaned and the odor removed. It looks so great that I am worried about it being stolen again :)
Repair Quality - 3.0/5.0 -
I still do not understand why it took 6 weeks to fix the car.
Customer Service - 4.0/5.0 -
I appreciated the ride to pick up the car and the pleasant employees. I feel that the communication could improve. The car was delayed because they found more damage when attempting to reassemble the car, but I had to call for the updates. On the day that I was told the car was ready, they told me that a piece needed on the inside was on backorder, only to find it just arrived that day. I didn't know about this piece until they told me that the car was ready and that I needed to return when the piece arrived.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only had the car a couple of days but so far, very good.
Customer Service - 5.0/5.0 -
Responsive, attentive, pleasant. Good communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
There was a scratch on the back quarter, which did show up in pics when we brought it in, but we were never informed. Also when we took it home, there was no mention of the Kia badge not being installed, but when we called, they said it had to wait two weeks. It probably should have been mentioned at check out
Returned Clean
My Experience - 5.0/5.0 -
Repair was done early
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Difficult to reach by phone but otherwise good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer care and service! Jonathan and Patty made the process of fixing my Odysseys’s bumper/fender/side mirror as painless as possible. They were able To quickly and easily navigate the insurance claim and repairs. I would definitely recommend Caliber Collision !!!
Customer Service - 5.0/5.0 -
Great service! Jonathan made the process of fixing my Odysseys’s bumper/fender/side mirror as painless as possible. He spent time making sure I understood where the damage was and what needed to be fixed. Johnathan quickly and easily navigate the insurance claim and repairs. I would definitely recommend Caliber Collision !!!
Returned Clean
My Experience - 5.0/5.0 -
Never used them before. They were professional and quick. Their prices were beyond reasonable and they made my car looking brand new. I would go back for sure.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and informative staff. Love that Calliber has a partnership with Enterprise-rent-a-car. Dropped off my vehicle at Calliber, and a representative from Enterprise was there in less than 10mins. When my car was ready for pick up, I left my rental at Calliber. While my damages were minimal, strictly cosmetic, my car looks great. You would never know it was in a minor collision.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Smooth process.. frequent updates, courteous team
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome crew! Pattie & Jonathan definitely made it simple & easy
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Initial support and communication was good. A follow up with the shop manager regarding some trim damage required me to call back a week later to understand the status of the additional part.
Customer Service - 4.0/5.0 -
Some orange peel on the gas door and some odd issues with the left rear quarter panel.
My Experience - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The repair itself was great. The primary complaint was we expected it to be a 3 day repair and it took a week and a half due to a delay on a part that we assumed had been ordered ahead of time.