Caliber - Irmo

4.7 (4,421reviews)
95%
7431 Broad River Road,  Irmo,  SC  29063

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,421)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with frequent mentions of professional, friendly, and courteous staff who go above and beyond. Communication stands out as a major strength, with customers appreciating daily text updates, regular phone calls, and being kept well-informed throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new and repairs are unnoticeable. Timeliness is generally positive, with many repairs completed early or on schedule. However, some customers experienced delays due to parts availability or communication gaps. A few isolated incidents involved missing items or incomplete work requiring return visits. Overall, the shop demonstrates strong customer-centric service with excellent workmanship and communication.
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"I have never had a better experience dealing with anything involving a car in my life. The efficiency, the treatment and the confidence ..." Read more
"... provided updates often about the progress of my repairs. The quality of work was top-notch. I appreciate the attention to detail and the care ..." Read more
"... excellent and they kept me informed of the status. Definitely 10 out of 10. If you are looking for a top notch repair service ..." Read more
"Please call me asap. The entire job will have to be redone, it is not acceptable. I have had it inspected by Mazda. There are major ..." Read more
"The car was ready days early and I received constant communication."
"Great service! The text message updates were also great to receive throughout the entire process!"
"Daily updates most days."
"Never once. In 5 weeks. Not one call or email."
"My vehicle was in the shop for well over 3 weeks. I did not receive any phone calls or updates. I could not get anyone on the phone as well. I thought ..." Read more

My Experience

My Experience

Avery was wonderful to work with along with Georgia and Gabby. They really care about doing a good job and helping the customer as much as they can. I highly recommend Caliber Collision in Irmo.

My Experience

Avery was a great contact person. Repairs look like new car.

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My Experience

I had great service from Calliber Collision. Specifically Gabby at the front desk and Georgia my repair technician were so kind and helpful with all my questions and concerns. I would absolutely recommend them to a friend.

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Returned Clean

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Returned Clean

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My Experience

I'm extremely satisfied with the service provided by Avery and the Caliber Collision car repair team. A job well done professionally and within a timely manner. My car looks brand new.

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Returned Clean

My Experience

The repairs were beautiful done and the staff especially Avery were very nice to me and went the extra mile by takeing me home instead of letting me Uber home. They are really great people. I appreciate all they have done.

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Very helpful

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Returned Clean

My Experience

Repairs were exceptional and completed in a very timely manner. Georgia assisted us and she was super helpful, courteous, and professional. This made a stressful time so easy for us.

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Repair Quality

Service was great! Car repair completed within the time promised. Friendly, efficient staff! Georgia was so helpful and knowledgeable.

Customer Service

Everything was great! My car was repaired in the promised timeframe, it looked great! Georgia was so helpful, professional and maintained informative contact with us during the process. Great service!!!

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Yes i would

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Georgia Marshall was great

Customer Service

Wanda from Lexington was a terrific person that help a lot

Returned Clean

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I was amazed with the frequent updates and attention to detail.

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My Experience

My Experience

While I was expecting my car back sooner I really appreciate your team contacting me about the new bumper not looking right and taking the time to order one that was perfect for my car instead of putting anything on it. I am happy to have my car back looking brand new. Thanks to your team

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Returned Clean

My Experience

We only use Caliber Colli for all our needs!!! Everyone was very pleasant and easy to work with. We love Caliber!! Thank you for taking such great care of your clients! Georgia made it easy peasy! Thank you to the mechanics! Great job and cleaned up very nicely!! Not the mention getting it back a day early! We give recommendations every chance we get! Thank you! Janet

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Every one was very easy to work with. We use Caliber for all our needs! Georgia is great. Also, so pleased to hear they have more mechanics working! They were pretty fast in getting my car back to me! Had one issue with our hood and everything is being worked out.

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Returned Clean

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