Caliber - Jacksonville Fl - Mayport

4.8 (4,416reviews)
98%
2079 Mayport Rd,  Jacksonville,  FL  32233
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,416)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted the welcoming and knowledgeable front desk staff, along with highly professional service advisors who kept them informed at every stage of the repair process. Repairs were frequently completed ahead of schedule, and vehicles were often returned cleaner than when dropped off. The quality of workmanship received high marks, with numerous customers noting their vehicles looked brand new upon return. A small number of customers noted areas for improvement, including occasional delays, incomplete repairs requiring return visits, and isolated communication gaps after vehicle pickup - all reflecting direct customer experiences shared in their feedback.
AI-Generated from reviews written in the last 12 months
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"Customer service was exemplary!!!"
"All interactions were excellent. Best communication I have ever received from a business. Work done on my car was excellent."
"Excellent customer service; very high quality workmanship. I was very impressed by your painters results."
"My vehicle is actually done two days early, which is fantastic because I was flying out of town for two weeks and ..." Read more
"... be told it will be out shortly, were washing it. Tuesday at ~ 10am" Read more
"The repair was great, but the timeline extended. We were counting on the proposed schedule and it was extending 5 calendar days. Still, ..." Read more
"... service team kept me updated every day. They made it very clear and transparent how much the things gonna cost what theyre gonna do, but it looks fantastic." Read more
"All interactions were excellent. Best communication I have ever received from a business. Work done on my car was excellent."
"Better communication"
"... you all had to jump the car to get it started and I wish someone had told me that because I ended up getting stuck that night at a restaurant for a couple ..." Read more

Likely to Recommend

I will absolutely refer them !

Repair Quality

The repair was completed to my satisfaction.

Customer Service

The communication was superb! They called or texted every few days to provide me updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time in a year I’ve had the pleasure of doing business with caliber. The quality of service and customer care made a difficult time as painless as possible. The work is exceptional and Trish behind the counter helped me through processes I was not familiar with. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Trish was fantastic helped getting my rental when the insurance company messed up

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Christian and Trish were great, I had a great experience. I appreciate Christian being honest and saying it make take a bit longer because of insurance. He was great!

Likely to Recommend

Repair Quality

Everyone was very knowledgeable and upfront about the process, and Christian was awesome. Trish was great as well. Good experience 👍

Customer Service

Everyone was very knowledgeable and upfront about the process, and Christian was awesome. Trish was great as well. Good experience 👍

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Mike was excellent to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already have spoke highly to others

Repair Quality

Jeff was great with proactive updates and follow up

Customer Service

As noted Jeff gave exceptional service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thanks for a good experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would have to mention how dirty and ransacked my vehicle was. It felt careless and disrespectful.

Repair Quality

Body work seems fine. I was very disappointed to pick up my car and see the state of the interior: broken pieces of plastic scraps on the floor, piles of screws in the back seat, my belongings strewn all over the front and back floor (geez- you can't put things in a bag or box while you work?!). There is also some sort of grease stain on my center console that is seemingly permanent and fills me with resentment every time I look at it, which is every time I get in the car!!

Customer Service

Great communication from Mike. Pleasant front desk experience.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair looks great. However, when I got my car back there is a giant crack across my windshield.

My Experience

As usual an efficient process with professional results

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This whole repair process was as smooth and painless as could be. Great service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Mike and everyone at Caliber for doing excellent work. Our truck was ready way ahead of schedule. 10/10 across the board with everyone we spoke with. We will return in the future

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Trish and Jeff were fantastic.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I will recommend caliber

Repair Quality

Customer Service

Very professional! I was kept up to date almost everyday about the progress on my car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All very helpful

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