Caliber - Jacksonville Fl - Mayport

4.8 (4,374reviews)
98%
2079 Mayport Rd,  Jacksonville,  FL  32233
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,374)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlight the welcoming front desk staff and knowledgeable advisors who kept them informed at every stage of the repair process. Repairs are frequently described as flawless, with vehicles returned looking brand new, often ahead of the promised completion date. Customers appreciate the transparency, professionalism, and genuine care shown throughout their experience. A few customers noted areas for improvement, including occasional delays in parts availability, isolated quality concerns on specific repairs, and requests for better post-repair follow-up communication - all drawn directly from customer comments. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Everyone was wonderful and professional. The work done is excellent. I feel so proud of my vehicle again. I'll tell everyone of the superior quality ..." Read more
"... have had to have some body work done on a car and the experience has been outstanding." Read more
"Excellent customer service; very high quality workmanship. I was very impressed by your painters results."
"I am unsatisfied with the completion of my car bumper. I wish something could be done about it. I paid a ..." Read more
"... Caliber Collison people make repairs to my vehicle. Both experiences have been outstanding in all respects. They live up to their already glowing reputation ..." Read more
"Yes. My vehicle was completed before the promised date, which exceeded my expectations. The team kept me informed throughout the repair ..." Read more
"... best! They kept me informed each step of the way and finished a week ahead of original estimate. The finished work is like new!" Read more
"... that it had been in an accident. Best of all, the work was completed more than a week BEFORE the projected completion date." Read more
"Was promised in 2 weeks which was a Friday. Called and was told we need another day. So the next Monday I called ..." Read more
"Finished Encore!ooks great. It just took WAY too long. The rental car costs probably put totals over market value. But I do love my car!"
"All interactions were excellent. Best communication I have ever received from a business. Work done on my car was excellent."
"... Every individual was professional and helpful. Chris kept me informed about the progress daily. Thank you and your company for making the repairs so efficiently." Read more
"Better communication"
"Communication during repairs is 1010. Post repair, I have called, left messages, and even sent a video email of the fog lights practically falling out - with ..." Read more
"... you all had to jump the car to get it started and I wish someone had told me that because I ended up getting stuck that night at a restaurant for a couple hours waiting ..." Read more

My Experience

The repair was great, but the timeline extended. We were counting on the proposed schedule and it was extending 5 calendar days. Still, the repair seems to be all we could ask for.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

i was satisfied completely but i have an issue that wasn’t resolved. i sent an email but it wasn’t responded to. will have to call.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

In addition to the excellent repair job, the Service Adviser, Michael Stratton, and the Front Desk Receptionist were both polite, totally professional, helpful, and responsive. Mr. Stratton estimated repair completion in three days, and he delivered. Thanks Caliber Collision!

My Experience

Jeff B. was great. A very professional and rapid repair. Final cost was less than the estimate. Very much appreciated.

My Experience

Everything looks great. This is the third time someone has hit my car 😕 The last time I brought my car here everything was great, and there have been no issues since then, so I am confident this repair will turn out just as well. Thank you!

My Experience

Excellent service from very professional and courteous, staff. Smooth process and outstanding communication via text on status of repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was kept informed along the way and my car was finished ahead of schedule. Any concerns were addressed.

Customer Service

I was kept informed along the way and my car was finished ahead of schedule. Any concerns were addressed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The whole experience was exceptional.

Customer Service

The customer service was amazing. Everyone was so professional and friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the get go, Christian was super helpful and genuinely cared about my car. He made sure to keep in contact and updated me throughout the process. I would highly recommend the Mayport location.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

I had an outstanding experience with Caliber Collision, and I want to especially recognize my service advisor, Jeff Bodinus. From start to finish, Jeff was professional, knowledgeable, and genuinely cared about making sure my Jeep was repaired correctly. He kept me informed every step of the way, answered all of my questions, and made the entire process as stress-free as possible. The repairs on my Jeep were completed with exceptional quality, and the vehicle looks as good as new. The attention to detail and commitment to customer satisfaction truly exceeded my expectations. Thank you, Jeff Bodinus, and the entire Caliber Collision team, for providing first-class service. I highly recommend Caliber Collision to anyone looking for honest, professional, and high-quality collision repairs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks graet

Likely to Recommend

Repair Quality

Trim parts not up to par. They are now in order to be replaced.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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