Caliber - Jacksonville Fl - Mayport

4.9 (4,400reviews)
98%
2079 Mayport Rd,  Jacksonville,  FL  32233

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,400)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted the welcoming and knowledgeable front desk staff, along with highly professional service advisors who kept them informed at every stage of the repair process. Repairs were frequently completed ahead of schedule, and vehicles were often returned cleaner than when dropped off. The quality of workmanship received high marks, with numerous customers noting their vehicles looked brand new upon return. A small number of customers noted areas for improvement, including occasional delays, incomplete repairs requiring return visits, and isolated communication gaps after vehicle pickup - all reflecting direct customer experiences shared in their feedback.
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"Customer service was exemplary!!!"
"All interactions were excellent. Best communication I have ever received from a business. Work done on my car was excellent."
"Excellent customer service; very high quality workmanship. I was very impressed by your painters results."
"My vehicle is actually done two days early, which is fantastic because I was flying out of town for two weeks and ..." Read more
"... be told it will be out shortly, were washing it. Tuesday at ~ 10am" Read more
"The repair was great, but the timeline extended. We were counting on the proposed schedule and it was extending 5 calendar days. Still, ..." Read more
"... service team kept me updated every day. They made it very clear and transparent how much the things gonna cost what theyre gonna do, but it looks fantastic." Read more
"All interactions were excellent. Best communication I have ever received from a business. Work done on my car was excellent."
"Better communication"
"... you all had to jump the car to get it started and I wish someone had told me that because I ended up getting stuck that night at a restaurant for a couple ..." Read more

My Experience

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Yes I will recommend caliber

Repair Quality

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Very professional! I was kept up to date almost everyday about the progress on my car.

Returned Clean

My Experience

All very helpful

My Experience

I am extremely satisfied with taking care of my car, on time. Very friendly, clean, nice environment. Estimate was explained very clearly and followed up every day exactly what happens with the car repair. Appreciated all your time and helping to get back my car perfectly in timely manner.

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My Experience

A+++++

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Repair Quality

Very prompt and professional. Communicated progress and timelines effectively.

Customer Service

Fantastic. Front desk and the person doing the work were both great.

Returned Clean

My Experience

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My Experience

Everything turned out really nice. The front desk lady was awesome great customer service as well as Michael was really helpful super enjoyable and smooth experience

My Experience

Thank you Mike and everyone at Caliber for doing excellent work. Our truck was ready way ahead of schedule. 10/10 across the board with everyone we spoke with. We will return in the future

My Experience

I was impressed by the daily updates on progress of repairs

Likely to Recommend

Repair Quality

Chris, the advisor did an amazing job! Very patient ,very thorough ,and a pleasure to work with! Great job!!

Customer Service

Chris and Trish did a great job

My Experience

Mike did a fantastic job! His work repairing a large dent on the side of my truck is expert level. On top of that, he continuously kept me up to date with process and what stage of work my truck was at. 10 out of 10

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Returned Clean

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Repair Quality

Mike and the staff were great! Easy to work with and communicated well.

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Returned Clean

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Jeff is amazing. Trish is so friendly and kind.

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Returned Clean

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My Experience

Thank you for your kindness and professionalism in the repair shop making sure that the repair was done correctly…glad to have it back!!!!

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My Experience

Jeff B. was great. A very professional and rapid repair. Final cost was less than the estimate. Very much appreciated.

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Returned Clean