Caliber - Jacksonville Fl - Merrill Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We had to take the car back three times because they did the job incorrectly. They are swirl marks in the hood. Some kind of chemical they use dissolve the tint on the window so they only wanted to pay for that one window but the new tent didn’t match the old tint so we end up paying $150 out-of-pocket to repair the tent. There’s some kind of coin or penny or nickel that slid down in the console every time we move the car the car rattles now all this was done in the car has to go back now and have the console torn out there they punched the hole in the driver side door and the estimate was higher than taking the car to BMW in the first place, but because Xavier insisted we go to caliber we went there and it’s the worst thing we have ever done we want our car fixed, right?
Customer Service - 0.5/5.0 -
See previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Repaired as promised
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Unfortunately, for me and fortunate for me this is the second time I’ve had to use caliber collision. Both times I was extremely satisfied and happy with the process! The entire staff from begining to end were great. I am very pleased how my repair went and how my vehicle looks!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything looks great. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional team, great communication, top notch repair work. Thank you Merrill Road Jacksonville, FL. Best Caliber Collision location!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely happy with my vehicle after it was serviced from an accident! Literally just like new ! Car rental was easy with a convenient drop off at caliber. I even left my garage clicker after I left it in the rental and Kimberly said she would make sure that she grabbed it for me and it will be ready for pickup whenever I could come in. Excellent customer service and made the process of getting my car fixed easy and with text updates. Great job overall to the whole team. The young lady who walked me around my car after it was done was also awesome!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work on my Subaru!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and great quality of work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff were very helpful and friendly. The work looks very good and I would recommend this shop to anyone.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
panel fit right, paint good, looks new. good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fit and finish are quite good, looks new. thank you.
Customer Service - 5.0/5.0 -
kept us informed, placed quality over speed. a good thing.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the moment of walking through the door, the entire staff is friendly, helpful and caring. . Amanda kept me informed every step of the process. The service is fast without sacrificing quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
My bumper is not all the way in
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ivan hey was great Fromm day 1 The ladies at the desk very cordial I was informed every step of the way Very impressive Thank you hopefully I won’t need you in the future but if I do, you’re where I will go to Good team assembled over there at James point
Likely to Recommend - 5.0/5.0 -
Yes for sure
Repair Quality - 5.0/5.0 -
Courteous on time professionalism The team I dealt with a great Shirley would recommend them
Customer Service - 5.0/5.0 -
Progress noted all the way Great atmosphere Nancy and front desk awesome ladies
Returned Clean
Likely to Recommend - 2.5/5.0 -
This score may change after final repairs are completed.
Repair Quality - 3.0/5.0 -
The score might change as the vehicle must be returned for final repairs
Customer Service - 4.0/5.0 -
The representative was amenable to listening to concerns and agreeing to make additional repairs to ameliorate the situation