Caliber - Jacksonville Fl - San Marco
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone I spoke with at CC was very friendly, professional, and helpful. I appreciated the periodic reports concerning the stages of repair on my car. The reports exemplified timely customer care of my vehicle, and an effort to let me know that work on my car was moving along quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Miranda was nothing but helpful. Absolutely perfect experience was very informed on what she was talking about as well as very communicative and made it hit the deadline that I wanted it to be within. I appreciate everybody over at caliber, including the front desk lady as well would recommend and for any future repairs will 100% go there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Miranda was absolutely incredible. Had a great experience. Extremely communicative with realistic timelines.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am surprised to see their rating so low. I had a great experience here. Miranda and team helped to make this such a positive experience after I was rear ended. Honestly, this was the third Caliber as the others were booked and busy. I started at the one in Mayport and my car was transferred to this location. However, I found this location to be responsive, as we questions in a timely manner. My expected date was moved twice, but it was okay because the insurance provider provided me with a rental. In total it took about a month but I had a lot of under carriage damage and the meant all new parts and a paint job. I think it costs State Farm an estimate of somewhere between 8-9k. Lexus 2017. I hope others have the same sort of experience as I.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very impressed with the staff, and their experience and personal service. Your system and customer communication and support are outstanding. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took too long for repairs
Customer Service - 2.5/5.0 -
Didn't talk to them much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great & repairs were done ahead of estimated time. 10/10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Even though the repair took a little longer than I anticipated, I know it’s because the team did a thorough job well done. The gentleman who went over everything with me when I dropped my car off and who was there when I picked it up was very professional and provided great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hector did a great job fixing our car. Everyone at the shop is really nice and helpful. This is one shop is would definitely recommend.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Miranda was great to work with, 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Miranda took care of everything
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Congrats to the new father
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Miranda was communicating throughout the whole process, kept me updated through each phase and returned my car on time. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Miranda provided great customer service from beginning to end. Kept me updated on the progress and completed within the timeframe she provided. Thank you so much, would recommend this company!