Caliber - Kalamazoo
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber's workmanship is beautiful and meticulous .
Likely to Recommend - 5.0/5.0 -
Beautiful work, no problems.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great people!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Love them
Likely to Recommend - 5.0/5.0 -
A mistake was made and they were honest and straightforward then they dealt with it.
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Caliber overlooked a needed repair and extended my time without a car while they waited for more parts, but they took responsibility and got me a rental car.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Had my vehicle for 6+ weeks. Repair updates were spotty. Told me they would cover my rental car but only covered half. Got vehicle back and still wasn't fully repaired. They are way understaffed with technicians.
Repair Quality - 0.5/5.0 -
Wasn't fixed correctly
Customer Service - 2.5/5.0 -
People were nice. Didn't get updates as promised.
My Experience - 5.0/5.0 -
Our car was damaged in an attempted theft, Caliber was able to receive the vehicle the very next day. Their office manager Amberley and assessor Justin were very straightforward about the process. Even with subcontracting some work, we got the car back 4 days before the estimated finish date, with all new parts and a great warranty. I would highly recommend this company for doing an excellent job and being as stress free as possible.
Likely to Recommend - 5.0/5.0 -
Great service all around.
Repair Quality - 5.0/5.0 -
Very good communication, fast service, friendly, quality work.
Customer Service - 5.0/5.0 -
The office manager and assessor stayed in contact with me throughout the time my car was there to keep me updated and help to understand the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys knocked it out of the park. My truck looks good as new.
My Experience - 5.0/5.0 -
Yall fixed my baby,She back like she never left.10x/10 I recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Better than I expected somehow it looked newer appreciate Justin for taking care of me. Thanks for the receptionist for her nice smile.
Likely to Recommend - 5.0/5.0 -
Someone informed me that they did great work so it’s only right that I do the same
Repair Quality - 5.0/5.0 -
It was what I expected, which is great I heard from a friend that they do a great job
Customer Service - 5.0/5.0 -
Customer service was very attentive and they gave me a great comfort level
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A job well done easy to work with Received my car back in a short amount of time thank you I appreciate that
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Small Stain Discoved on the interior sunroof Cover & the instrument cluster is smudgy and will need to be cleaned.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Did an excellent job. One bubble on the door’s edge. Not visible just feel able. Window wasn’t set to correct top and bottom limits. However I know how to reprogram it so not a big deal.