Gerber Collision & Glass - Kalamazoo/Stadium Dr.

4.8 (2,605reviews)
97%
3820 Stadium Dr,  Kalamazoo,  MI  49008
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In operation 85 years, 10 years at this location.

Gerber Collision & Glass - Kalamazoo/Stadium offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (2,605)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs is widely celebrated, with vehicles described as looking brand new or better than expected upon return. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule, saving them rental car costs. The staff is repeatedly commended for being professional, friendly, and courteous. Some customers noted areas for improvement directly from their experiences, including occasional delays in completion, isolated cleanliness concerns such as dusty residue or glass left in door pockets, and a few instances where communication could have been more proactive. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Excellent communication, warm and friendly staff, and flawless body work!"
"Everyone was great. Service was wonderful."
"Awesome, thorough, professional, caring group of people!!!"
"They did a beautiful job repairing my car at a reasonable price."
"Car looks amazing they did more repair than I was anticipating."
"Perfect service beyond expectations. Got me in a week early and got me out super fast. Was always updated and the communication was superb. ..." Read more
"Excellent communication and the car was done sooner than expected."
"They did good work. Finished the job days before the estimated time, and I really appreciated them cleaning up my interior; ..." Read more
"Earlier than initially promised which was excellent. Saved me money on my rental. Truly appreciated that."
"... throughout the process of fixing my poor Subaru. They were prompt and even finished ahead of schedule!" Read more
"This is one of Gerber‘s great strengths. They maintain constant communication during the process."
"... and friendliness stood out from start to finish. Communication was clear, timely, and consistent throughout the process, which made everything stress-free. Best ..." Read more
"Excellent communication on a daily basis."
"... service was very nice! Gerber Collision and Glass communicated with me every time they had an update or an expected date and would send text updates which ..." Read more
"Loved the constant updates and communication. I always knew the status and never had to call for an update. Staff was all very professional. I would recommend ..." Read more

My Experience

Very good service and employees helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Outstanding job looks beautiful

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the service given. Enthusiastic and knowledgeable staff. Would recommend and would return for business in the future.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have!

Repair Quality

My car looks great and the work was done quicker than expected

Customer Service

Everyone I spoke to from front desk, to estimater, to repair person, was very kind and considerate.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

If I could score this in the negatives I would!

Repair Quality

I am going to meet with Gerber in Portage to coordinate fixing my car. Stadium Drive had the car twice and it is still not fixed correctly.

Customer Service

Stadium Drive Gerber dose subpar work!

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The ones that have been completed so far have been satisfactory. When I got my car back, I am getting a blue line when I look at my front view camera...not sure if this has anything to do with calibration or not, but it was working the morning that I dropped it off. I check everything I park.

Customer Service

Communication started off rocky. Improved after my insurance company got involved and then declined after I received the vehicle back. An additional part was supposed to be ordered the following week and I have yet heard back. It was supposed to be a "quick 15 min. Fix" and would be done last week...I am still waiting, not sure if the past was even ordered. I truly was hoping for a "10" experience even after the rocky start. Apparently, that was to much to hope for. Lisa Woodruff

Kept me Informed?

No

Ready on Time?

No

My Experience

Brent was great & kept me informed throughout.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Beyond satisfied! Such kindness and clear explanations of what to expect, frequent texts to update me, and a genuine caring for my predicament. They get an 11 out of 10!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept update on the repairs.

Likely to Recommend

Repair Quality

We were kept informed and the process went quicker than the initial estimate.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber glass and collision took care of my needs for the repairs on my car very well. Everyone was respectful and professional and let me know what was happening step-by-step . Thank you

Likely to Recommend

Yes I would

Repair Quality

Everyone was very professional and respectful nonjudgmental. Everyone communicate very well,with me to let me know what was going on, and I would gladly use Gerber collision and glass in the future.

Customer Service

The people were very professional understanding and listen very well. They let me know step-by-step what was going on and communicated with me if things were gonna take a little longer to take care of.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I have not received my vehicle back yet. The job is not complete. Why am I receiving a survey?

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would have rated them higher but they did not order the correct tailgate with the bed liner factory installed and then were not going to send the bare one out until I complained.

Customer Service

Same comments as before

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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