Gerber Collision & Glass - Portage (MI)

4.7 (634reviews)
96%
9040 Shaver Rd,  Portage,  MI  49024

Gerber Collision & Glass - Portage offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (634)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, fantastic, and exceeding expectations. Many highlighted that their vehicles looked brand new after repairs. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness was also well-received, with numerous vehicles completed ahead of schedule. A few customers noted areas for improvement, including inconsistent proactive updates requiring them to follow up, occasional delays, and isolated concerns about vehicle condition upon pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Im extremely satisfied. The repair looks flawless, and youd never know there was damage. The quality of work exceeded my expectations."
"Was a complicated — repair; they did a fantastic job."
"... elated at how quick they turned my vehicle around. Picked up car and it was complelety clean, would never tell it was in such a bad accident. The staff where nice and detailed. Very honest and ..." Read more
"... body repairrestoration exceeded my expectations. My vehicle looks like it did when I purchased it. Also, the customer care and communication during ..." Read more
"... job of the glass in ny backseat was beautiful but they put my stirring wheel on wrong and wouldnt fix it without paying them more money.. so needless to say I paid them $2,900 and still ..." Read more
"My vehicle was completed right on the promised date, exactly as they estimated."
"Was initially told you'd have my car for 5 days. It turned out to be 10 days."
"They missed it by a day do to a piece of trim missing. I got my vehicle back but no update on the trim. ..." Read more
"They got us in right away after an accident and were very timely with the repairs. They updated us as repairs were made. They also worked ..." Read more
"Tremendous customer service from all staff. Communication with updates were frequent. The quality of work is very good."
"Communication was great. They kept me updated throughout the repair process and made sure I always knew what was going on."
"Communication was excellent. Quick and explained status well. Love the tracking feature, too."
"I always had to reach out to them."
"Communication was no good. No updates until I called to check on the truck. 8 working day quote turned into 18 working days. ..." Read more

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My Experience

Everyone was nice but took over a month & right rear turn signal not working. Have to bring it back.

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Was told they would try to cover rust spot on right quarter where bumper connects with match paint. Also liftgate had damage prior but is worse since collision. I did think staff and service great but if I had to do it again would probably just get a marketplace bumper since it's a 2007 and not have to pay a deductible for an accident i wasn't at fault for

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Returned Clean

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My Experience

Good communication. Explained the repair. Completed the repair in a timely fashion.

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My Experience

I had in my Chet truck my windshield replaced and my wouldn’t work until they put in a GM windshield I thought you should know

My Experience

No complaints excellent work once again!

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Returned Clean

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Returned Clean

My Experience

Great job by Amber

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Amber was great

Repair Quality

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Amber and Tammy were great

My Experience

They explained why certain choices were made, including those which are not "ideal" due to limitations on parts for older models. They kept me up to date on the repairs as things changed and were available for questions.

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My Experience

The best service I have ever had a excellent job. It was magnificent flawless, and I am so grateful for Gerber Collision.

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Already have given the ratings to family friends coworkers everyone I can tell about Gerber Collision I am telling them that they are the best in the world

Repair Quality

Best service I’ve ever had. The workers was amazing. Timing was amazing and I really appreciate the details and the update.

Customer Service

The best ever

Returned Clean

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Absolutely an amazing job from Mitch

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My Experience

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Though there were difficulties getting the correct parts, the staff communicated well and made sure quality work was performed.

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Returned Clean

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There is a loose piece on my top headlight on passenger side, if I could somehow get a picture to someone possibly?

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