Gerber Collision & Glass - Plainwell

4.8 (2,630reviews)

95%

(269) 685-1783

291 12th St, Plainwell, MI 49080

95%

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291 12th St
Plainwell, MI 49080

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About Gerber Collision & Glass - Plainwell

See Photos

291 12th St
Plainwell, MI 49080

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Plainwell offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

I-Car

Jeep

Ram

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Website

Reviews (2,630)

Sort By:
Newest
Rating

2,274 Customers Rated

5 Stars

72.3% Complete

(1902)
4 Stars

8.7% Complete

(230)
3 Stars

1.5% Complete

(40)
2 Stars

1.7% Complete

(44)
1 Star

0.5% Complete

(14)
< 1 Star

1.7% Complete

(44)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. The communication throughout the repair process receives outstanding feedback, with customers appreciating regular text and phone updates that keep them informed at every step. Timeliness is a major strength, as vehicles are frequently completed ahead of schedule, often days or even weeks early. Customers are delighted by the complimentary vehicle cleaning and detailing services. The quality of repairs consistently meets or exceeds expectations, with many noting their vehicles look brand new after service. While most experiences are highly positive, a few customers mentioned minor issues with paint quality or communication timing that required follow-up visits.

Select to learn more

Service Quality
Timeliness
Communication

"The service was excellent and I was treated like royalty. I would recommend them to my friends and family."

"Really good customer service, especially the front desk gal who was very helpful and kind!"

"The professional and accurate attention that I received in the repairs on this truck was greatly appreciated."

"Great customer service. Friendly good sense of humor"

"Don't know how to describe it but I didn't feel like I was treated like a typical corporate America client. And the receptionist getting me started ..." Read more

"On time + FAST, less than a week, even when they were very busy. A number 1, the BEST."

"My car was ready a week in advance and it looks great. Im so thankful for the work they did on my car."

"It was finished before the original date given to me!"

"Days early. Simple repair by their standards I think and it was done well and timely."

"Ahead of schedule"

"ALL questions were answered, and they kept us updated with calls and texts at every step of the process. ..." Read more

"They kept me informed by text and it was a awesome experience."

"My car looks great! I really appreciated the updates I received from the office assistant! She was very kind and informative."

"Text updates were great!"

"They provided frequent updates"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The service was excellent and I was treated like royalty. I would recommend them to my friends and family."

"Really good customer service, especially the front desk gal who was very helpful and kind!"

"The professional and accurate attention that I received in the repairs on this truck was greatly appreciated."

"Great customer service. Friendly good sense of humor"

"Don't know how to describe it but I didn't feel like I was treated like a typical corporate America client. And the receptionist getting me started ..." Read more

"On time + FAST, less than a week, even when they were very busy. A number 1, the BEST."

"My car was ready a week in advance and it looks great. Im so thankful for the work they did on my car."

"It was finished before the original date given to me!"

"Days early. Simple repair by their standards I think and it was done well and timely."

"Ahead of schedule"

"ALL questions were answered, and they kept us updated with calls and texts at every step of the process. ..." Read more

"They kept me informed by text and it was a awesome experience."

"My car looks great! I really appreciated the updates I received from the office assistant! She was very kind and informative."

"Text updates were great!"

"They provided frequent updates"

Deana (Toyota owner) reviewed 7/31/26

They did a great job. Looks brand new. Great job coordinating rental car!

Anonymous (Chevrolet owner) reviewed 7/31/26

The Drivers side, front Tire, is not registering for tire pressure. So there is a tire warning icon that stays on. This the the tire that was impacted by the accident

Lonnie (Chevrolet owner) reviewed 7/31/26

Great experience, Gerber made it very easy for me.

Kathryn (Jeep owner) reviewed 7/27/26

Great communication and service.

Betty (Buick owner) reviewed 7/27/26

Dominique (Dodge owner) reviewed 7/26/26

Good timing and very good customer service and concern

Kevin (GMC owner) reviewed 7/24/26

Kayla is wonderful. Thanks for everything.

Jay (Chevrolet owner) reviewed 7/23/26

Allen (GMC owner) reviewed 7/23/26

Great job and done when they said it would be

Don (Ford owner) reviewed 7/22/26

Customer service is great, and they complete the job in a timely manner.

Repairs looked great.

Chris (Mazda owner) reviewed 7/22/26

This will be my 'go-to' place in the future however, hope no need to do so! 😁

Brenda (Toyota owner) reviewed 7/22/26

My car looks great! I appreciate the frequent communication that I received and that it was completed sooner than expected.

Brody (Kia owner) reviewed 7/21/26

We can’t thank Gerber and the whole team down there for everything!! Such wonderful communication and support they offer. The car was in and out fast, with daily updates and communication! If something happens again in the future, we will definitely bring our vehicle back. Thank you so much!

Rodney (Chevrolet owner) reviewed 7/21/26

Absolute acquit eye for the finest detail

As you have been able to see in your system , our vehicle has been at our local facility for earlier damage repair , so it's been a very rough year or so , but THANK YOU For service !!

Joseph (Jeep owner) reviewed 7/17/26

Darl (Ford owner) reviewed 7/16/26

Dean (Hyundai owner) reviewed 7/16/26

This was my 3rd time at Gerber,and I have been well satisfied each time. Always nice to deal with,friendly and professional 👌 The job was finished in one day, and reasonably priced. Thanks,Dean

This is the third experience with Gerber collision, and it was great, just as the previous ones were. Got an estimate one day,and it was fixed the next, very satisfactorily. Friendly, professional staff, that I highly recommend!

Britney (Jeep owner) reviewed 7/13/26

Did an amazing job on my jeep

Timothy (Buick owner) reviewed 7/13/26

My wife’s car came back BETTER than it’s ever been!!! Incredible job!! Can’t tell that the car ever got side swiped!!! Thanks guys

Jamar (Kia owner) reviewed 7/9/26

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view more shops in: Plainwell | 49080

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Gerber Collision & Glass - Plainwell

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Plainwell

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,630)

2,274 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -