Caliber - Kalamazoo

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Due to my experience, I have already recommended Caliber to a couple of friends, co-workers, and acquaintances, and I will continue to recommend you going forward. Furthermore, if I have a future need, I am not going to do any comparison shopping...I'm just returning to you guys.

Repair Quality - 5.0/5.0 -

I am as happy and satisfied with the service I received at the Walnut Street (Kalamazoo) location as a customer could possibly be. I was most distressed when my front bumper was damaged in a parking lot; the repair caused a crack and a pretty significant dent, and I really didn't know much about how to get started on remedying this, especially with my insurance company being involved. In my first call, I spoke with Demerius, who was extremely patient and kind in explaining how the process works, and what my options were. This first call to Caliber made me feel more proactive and comfortable in making subsequent calls to line up service, because Demerius explained everything so well. The week before my repair was to take place, I stopped by the shop to pick up some paperwork to fill out prior to the repair. I spoke with Justin, who is a manager there. His service was outstanding as well. He provided me with the paperwork I needed, and then he came out to take a look at my car (even though it was not the day of my appointment). He was able to get a little preview of the damage, and he even took time to order the needed part so that they would be able to get a super prompt start on my repair once I dropped my car off. When I mentioned that there was a separate/unrelated paint touch-up that I wanted to have addressed, Justin outlined all of my options, and I was happy that there was a scenario that worked for me. He truly went the extra mile for me (no pun intended). Once my car was dropped off, I was able to get regular updates on progress. Whenever I called the shop, I was able to quickly and easily speak with a human being. Any time I spoke with someone, they were able to give me a thorough update, and I never felt like I was being a bother to them. No horrifying phone prompts at this place or endless waiting on hold! My car was back in working condition in three days. The working relationship you have with Enterprise Rent-A-Car allowed me to seamlessly organize picking up and dropping off my rental at Caliber. I would highly recommend to anyone seeking car body repair needs. The level of customer service, kindness, and patience was unsurpassed, the work was done well and efficiently, and I was able to maintain all of my obligations due to having a rental in the interim. I also appreciate the lifetime guarantee. It is reassuring to know that if I should have a concern, you will help address it.

Customer Service - 5.0/5.0 -

Please see my previous comment for more information. I was extremely pleased with the level of customer service. All of my interactions, both on the phone and in person, we positive and productive. All employees responded to my questions and needs with patience, clarity, and kindness. It was also refreshing to be able to call the office and get through promptly to a human being who could help provide information (as opposed to a dreadful circuit of voicemail-type prompts). Truly, if you participate in any sort of employee recognition at your organization, I hope you will take time to recognize your staff, especially Justin and Demerius, who were the two folks I had the most contact with. To be clear, though, EVERYONE I spoke with during my service window was absolutely wonderful to work with. What a great staff!

Returned Clean

My Experience - 5.0/5.0 -

I can’t say enough good things about Justin. He was always courteous and explained what was happening at each step of the process. Caliber was able to complete the repair on my broken finn antenna/lift the dent in roof in a timely manner. Gerbers on Stadium charged me over $1000 and did not complete the repair and were rude with no follow up.

My Experience - 5.0/5.0 -

The repairs were great. The only bad thing was several pickup dates and communication was poor. Special when my car rental was ending glad they picked up the additional days on the rental service. Other than this service was good.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Could been notified more on Condition when I received four dates car would been done

Returned Clean

My Experience - 5.0/5.0 -

Very professional repair performed. This is my second experience with Caliper Collision and I could not be more satisfied. Very professional and courteous personnel.

Likely to Recommend - 5.0/5.0 -

Excellent services

Repair Quality - 5.0/5.0 -

Fast and excellent service, washed my car after as well, vey nice team and update was excellent!

Customer Service - 5.0/5.0 -

Very nice with excellent response to questions and concerns

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We were very happy with the service and communication at Caliber!

Customer Service - 5.0/5.0 -

Very friendly staff to work with

Returned Clean

My Experience - 5.0/5.0 -

Great service! Appreciate all of the work done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far looks great! I haven’t open my window though.

Customer Service - 5.0/5.0 -

Customer service at the shop was great!!!!

Returned Clean

Likely to Recommend - 0.5/5.0 -

No recommendation. I'm so surprised that AAA would hitch their reputation to a facility like this.

Repair Quality - 1.5/5.0 -

Many little oversights.

Customer Service - 5.0/5.0 -

No problem with scheduling. Although the wait was quit long between Jan 10th and the appointment on March 17th

Likely to Recommend - 2.5/5.0 -

Not to the Walnut St location. I would the Lovers Lane location. This is the second time I have used the Lovers Lane location. They will detail my truck on 4-8-26. Hopefully they do a great job as they did the first time I used them to repair my truck.

Repair Quality - 0.5/5.0 -

The truck they worked on has over spay all over the windows, doors and headlight then the inside is very dirty from sanding dust. This was completed at your Walnut St location in Kalamazoo. I am now scheduled to take it to your Lovers Lane location to have it repaired. I also have pictures of you would like them. Very disappointed.

Customer Service - 2.5/5.0 -

Justin was nice to talk to until he told me that they did not remover the tunnel cover off my truck and I know for a fact that it was remover because it was very dirty under the cover and was reinstalled incorrectly. So I lost customer confidence.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great customer service! Everyone was super nice and helpful throughout the entire process

Returned Clean

My Experience - 5.0/5.0 -

I love that my vehicle looks like nothing had even happened to it and how clean it is inside and out! Thank you so much for the work you did.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciated the way staff answered questions and concerns of mine, while working on my black beauty 🚗 🚘 🚔

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Rubber seal not perfect. Otherwise looks great. Seems fine. I’m not able to drive at the moment. So limited feedback.

Customer Service - 5.0/5.0 -

Kind and flexible.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very pleased with the work performed and the customer service was excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber collision was great to work with. The claims adjusters with Farm Bureau was not a good experience.

Customer Service - 5.0/5.0 -

Caliber collision customer service was excellent. Farm bureau claims adjusters I could not get a hold of and get correct information.