Caliber - Kalamazoo
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
My power seat adjustment doesn't work after the repair.
Likely to Recommend - 5.0/5.0 -
For convenience of location. Access from work was easy.
Repair Quality - 4.0/5.0 -
Repair is great. But my power seat doesn't work now. I used that fuse to double-tap in my dash cam static monitor, so I'm not sure if that's the reason it doesn't work.
Customer Service - 5.0/5.0 -
Customer service response was great so far.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and I was updated regularly with the repair progress.
Likely to Recommend - 5.0/5.0 -
Will highly recommend Caliber Collision E. Walnut location to everyone.
Repair Quality - 5.0/5.0 -
Caliber Collision was the right choice for getting my car repaired. Excellent service and great care of my car. My car is perfect!!!
Customer Service - 5.0/5.0 -
Excellent customer service, they kept me apprised of their progress and repaired my car within the timeframe ststed.
My Experience - 5.0/5.0 -
You all take care of problems and make it right regardless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always thorough in repair, communication and follow up.
Customer Service - 5.0/5.0 -
Communication was good using personal and digital communicatioms
Likely to Recommend - 0.5/5.0 -
1 of the worst experiences I’ve ever had
Repair Quality - 2.0/5.0 -
Inside of my truck was filthy it wasn’t detailed when given back to me I had to do that myself, then I opened the hood stuff was disconnected and I had to put it back in place.
Customer Service - 0.5/5.0 -
Took my truck in November 13 and didn’t get it back for 3 months, longest I’ve ever waited for a vehicle to be fixed.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Justin always helped whenever I called about questions. He helped make the drop off & again pick up our car easy. We are very satisfied with the repairs done & paint job. Would recommend caliber to any one,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Note better information during process or updates would have ease anxiety
My Experience - 5.0/5.0 -
Staff were very friendly and helpful! My car was cleaned and shinned like new when I got it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Justin did a amazing job on keeping me updated throughout the entire process and answering any questions i had along the way would have no problem recommending these guys to friends and family
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic job!
Customer Service - 5.0/5.0 -
Great job of keeping me informed & super awesome that I could leave the rental with them when my car was done.
Returned Clean
Likely to Recommend - 5.0/5.0 -
this is my second time coming to this shop and I will always come back when i need repairs very professional and very smooth everything went as expected .
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Justin or jason I forgot his name was very helpful . Demarius was also very helpful and always answered all my questions thy both went above to call my insurance when their was an issue so it could get resolved
My Experience - 5.0/5.0 -
I want to thank you guys for your honesty and professionalism. Justin and Demarcus were amazing. My only complaint was how long it took to get my vehicle back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were perfect. The amount of time it took for the repairs was ridiculous.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you guys. Everything was great. Took a little while, but the problem got solved.
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Bumper looked great
Customer Service - 5.0/5.0 -
Everyone was so pleasant and helpful