Caliber - Kalamazoo

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Car still making noise

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

The vehicle repair took really long than expected

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

If the turn around rate was better then I would recommend a 10.

Repair Quality - 4.5/5.0 -

Overall, the quality of the repair was good. The only thing was that the "Jeep Compass" logo wasn't put back on the passenger door side. I do appreciate how I was shown the progress that was made while waiting a month to get my vehicle back.

Customer Service - 4.5/5.0 -

The customer service was excellent. The only issue I had was the length of time my vehicle was in the shop.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

The part that was damaged on my car was fixed and looked nice but I did have a scratch on my car that wasn’t there before

Customer Service - 2.0/5.0 -

The people were nice when I did talk to them but I felt like I was getting ran in circles and no one knew exactly what was going on or where my parts were

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and support. The car looks like new and the team at Caliber kept me updated throughout the repair process. Great experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0 -

Pleasant attitude and excellent cleanliness keep this from being an absolute 1, but the brutal misjudgement of the timing and poor communication make it highly unlikely that I would recommend Caliber to a friend or colleague.

Repair Quality - 3.0/5.0 -

The replaced mirror does not link seamlessly with the trim like the undamaged one does, or like the damaged side did before the accident. Likewise, staff removed a trim piece that they subsequently discovered had been discontinued, and were unable to replace, leaving holes in the car body where trim would have been attached visible and exposed to the elements, possibly allowing for oxidization. On the other hand, mirror was wired correctly and is easily adjustable via the electronic controls on the driver's side. The turn signal and lock/unlock lights are working perfectly.

Customer Service - 2.0/5.0 -

The communication, when present, was very pleasant and polite. I felt like I was being heard and understood, and Justin was very friendly. However, the timeline given verbally was drastically different from the one that actually unfolded, and while I was promised several calls throughout the process (a quote, an update when parts arrived, etc.), the only calls I received prior to completion were the ones I initiated. I received zero information about the repair process, the associated costs, or the missing parts, until I called and specifically asked.

Returned Clean

Likely to Recommend - 0.5/5.0 -

too many issues along the way. The new service manager is great and wants things better there but there is a lot of changes that need to happen.

Repair Quality - 5.0/5.0 -

the work itself was great.

Customer Service - 0.5/5.0 -

our truck was there for about 2 months and only had about 10000 $ damage. They had it for 2 weeks before ever starting on it and it was completely drivable.

Likely to Recommend - 2.5/5.0 -

The repair was good. However, it took an entire month for a small bumper crack. My car was completely drivable so i wish that I could’ve driven it until they were actually ready to repair it.

Repair Quality - 5.0/5.0 -

Looks great

Customer Service - 2.5/5.0 -

Justin, DeMarius and Gabby were very kind and personable. However, they told me 4 times that my car would be ready the next day and it wasn’t. This led to frustration.

Returned Clean

My Experience - 5.0/5.0 -

Great folks, busy time but they made it work. Final car detailing was impeccable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Mosel location

Repair Quality - 4.0/5.0 -

Original location (Walnut Street) scheduled for repair caused significant delay in getting the repair implemented

Customer Service - 2.5/5.0 -

Terrible service at Walnut Street location. Good service at Mosel Street.

My Experience - 5.0/5.0 -

Well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The new guy got it done for me. He is an asset to the team.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Needs to communicate better

My Experience - 5.0/5.0 -

This is my second time using Caliber and they did a great job once again! Definitely recommend them for any body repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nothing really to say, everything was great just like any other time

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 2.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

There was still glass from the sunroof sitting on the interior cover. Not a big deal but might want to make sure that is vacuumed out in the future. Otherwise, we were very happy with the service.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Still had broken glass in the car from the repair

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Call me and I'll tell you all about it. 269 858-6556

Customer Service - 0.5/5.0 -

Call me and I'll tell you about it 269 858-6556

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0 -

Three time my car was going to be ready only to be told on that day it was just going into paint

Returned Clean

My Experience - 5.0/5.0 -

Beautiful work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I do appreciate

Customer Service - 5.0/5.0 -

Appreciate

Returned Clean