Caliber - Kalamazoo
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Idiots!
Customer Service - 0.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Door not completely flush. Multiple delays and miss messages.
Customer Service - 2.5/5.0 -
Miss messages. Better to give a longer completion date than keep pushing back
Likely to Recommend - 5.0/5.0 -
I brought in certain damages to be repaired and also went ahead to insert my ac/heat unit on my dashboard
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My repairs were not done well. The car was given back with dirty hand prints all over the interior upholstery. There was paint dust on every surface including inside the ventilation system and it smells intensely of paint or solvent. There are multiple issues with the exterior paint and dent repairs, including marks and runs in the repaired paint and the gas door no longer lines up. I have been in communication with the shop manager and she said they will fix the issues. However I still don’t have details how I will get a rental when I drop it off. I wasn’t called back today after being told I would with details on the rental car.
Customer Service - 3.5/5.0 -
People have been polite but communication has not been great.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I report to my insurance company that I heard a sound after my accident. Caliber refused to fix that problem and blamed it on me.
Customer Service - 0.5/5.0 -
When I first talked to caliber I was told that I should rent a car for seven days. I was paying out of pocket. So I thought that was somewhat reasonable. After seven days, I was told to rent a car for three more days. I did that. After the three days, I was told that they didn’t know when it was going to be completed. They told me that I should rent a car for six more days until the estimated date. The day after I was told to rent a car for six more days, I received a call and was told that my car was ready. I already rented a car for six days and the car rental place said I couldn’t get my money back. Since I was paying out of pocket, I am out of nearly $1200 and I was lead astray by thinking that I had to keep renting a car for these long durations.
My Experience - 5.0/5.0 -
You exceeded my expectations. Thank-you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceeded my expectations
Customer Service - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The guys were very professional and helpful
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for constant communication during the process. Great team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0 -
Very nice people.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the high quality work, communication, and timely manner for our van repair. Would definitely recommend caliber collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
So far so good except paint color does not match rest of vehicle…should be pearl white
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was super kind and you finished the job days ahead of schedule. Thank you! You actually got our car done before we even got electricity back to our house.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good experience. I was updated the whole time work was in progress. My Jeep looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the communication and status updates on my vehicle repair.