Caliber - Kennesaw
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Please stop sending survey reminders, I’ve filled this out three times now.
Customer Service - 5.0/5.0 -
Please stop sending survey reminders, I’ve filled this out three times now.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job, perfect paint finish, excellent communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0 -
Great communication, friendly people, very professional
My Experience - 5.0/5.0 -
Excellent customer service. The process for the repair was seamless. They keep you informed every step of the way. Highly recommended
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thought they did a great job
Repair Quality - 5.0/5.0 -
You were awesome even if I didn't have a agent to work with. You did a great job
Customer Service - 5.0/5.0 -
They were wonderful
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Maybe if they own a normal car? But the delays and communications issues and paint problems have left an extremely sour taste in my mouth. Especially the paint color issue.
Repair Quality - 1.0/5.0 -
Ultimately the delay in timeliness for receiving my vehicle and complications thereafter have resulted in me being dissatisfied. I was unable to tell at the time of receipt that the bumper is slightly discolored and has a bluish/gray tint to the white paint. Also, staff onsite appear to have used up all of the window cleaner in the two bottles i kept in the back seat of my vehicle for no reason. Lastly, upon receipt of my vehicle, my dash camera was unplugged for no reason, as there was no work to be completed by the staff that would have warranted its disabling.
Customer Service - 2.5/5.0 -
Customer service onsite was very nice and polite but they were, aside from a single email and the final phone call, completely unable to update me in a timely manner via normal communications. They claimed texts and calls were sent to my number, but none ever arrived and I had to call every time to receive updates on the condition of my vehicle, and time estimates for its completion.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Excelente servicio y calidad en sus trabajos
My Experience - 0.0/5.0 -
There is a popping sound when you open the door now I was told that y’all will be able to fix that, but it will have to be brought back up to you
Likely to Recommend - 5.0/5.0 -
We will always do business with caliber and enterprise car rental and I will always send my friends and family there if there is one where they live
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Absolutely amazing Bri was the best at caliber and Jacob at enterprise car rental in Kennesaw was amazing as well. I have nothing negative to say at all. Everybody was absolutely amazing. Thank you for such great service and making me feel appreciated and important no matter the situation. I hope to see y’all again but on better circumstances.
Returned Clean
My Experience - 0.0/5.0 -
Communication was beyond atrocious. This was such a frustrating experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
This is only referring to the customer service person, Brynne. She was lovely and I felt bad for her bc she worked at a place that put her in such a difficult position to explain delays and terrible communication.
Returned Clean
My Experience - 5.0/5.0 -
You did an absolutely incredible job on my truck. It looks like it did the day I bought it.
My Experience - 5.0/5.0 -
Great communication, and great work on the repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic work and great communication. Thank you for your professionalism and commitment in excellence!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Strongly would not recommend you guys to anyone EVER!
Repair Quality - 3.0/5.0 -
My front driver side door ambient light no longer works and the door handle doesn’t detect my hand on it automatically unlock. Also, I’m missing a cover piece for the left back glass side panel. My door doesn’t close as good as it should neither.
Customer Service - 4.0/5.0 -
Good I guess.