Caliber - Marietta

4.8 (4,495reviews)
97%
2165 Austell Road,  Marietta,  GA  30008
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,495)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of the entire team, noting that staff went above and beyond to make stressful situations manageable. Repair quality received high marks, with numerous customers stating their vehicles looked brand new or flawless post-repair. Regular text and phone updates throughout the repair process were widely appreciated, with many customers noting they never had to reach out for status updates. Vehicles were frequently completed ahead of schedule, which delighted customers. A few customers noted areas for improvement directly from their feedback, including occasional paint inconsistencies, interior cleanliness concerns upon pickup, and isolated communication lapses. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Best repair shop ever! They are kind, patient, knowledgeable and so professional. I was very satisfied with the ..." Read more
"... process was smooth, communication was great, and the quality of work exceeded my expectations. Highly recommend!" Read more
"Im very satisfied. The work done is excellent - you would never know that my car was in an accident."
"Exceptional customer service, and top-tier quality. That is what I experienced at caliber collision in Marietta. ..." Read more
"... Collison did a terrific job repairing my van! The staff was friendly and professional. I would highly recommend Caliber Collison to anyone who needs the car repairs." Read more
"... communication was top notch. I was kept informed and the team got the job done faster than expected. I appreciate the good work." Read more
"... From start to finish the process was seamless and they even finished my repair early. Customer service was amazing and everyone was kind and professional. Thanks for ..." Read more
"Fantastic company! Delivered work ahead of schedule and fabulous office staff! 5 STARS"
"... professional, and kept me informed about progress. The work was completed prior to the estimated date. I was also informed of the process in case any isn't correct. ..." Read more
"Absolutely the best of service. Communication was timely and comprehensive. Fit and finish was excellent."
"I feel your team did a great job with communication and customer service was top notch!"
"The service was excellent and communication was top notch. I was kept informed and the team got the job done faster ..." Read more
"... communication was outstanding. I appreciated the updates, it wasnt harassing it was just enough to keep me informed." Read more
"Again, they were great! So nice and helpful, very quick to get back with me and inform me of any updates in a timely ..." Read more

My Experience

My service advisor was excellent. She was in constant contact with me throughout the entire experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Work and Great Communication along the way!

Likely to Recommend

Repair Quality

Excellent Work and Customer Service

Customer Service

Fantastic

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Codes are on after picking up. Mitchell aware Low collant came on after leaving. OEM parts were not used

Likely to Recommend

Repair Quality

When I went to pick up my vehicle, there were codes and engine lights on and a horrific smell They told me to drive vehicle and they would call and tell me after the weekend what issue is and how they would fix issues Not Happy at all

Customer Service

What shop would ask you to take possession of your vehicle with warning lights on about engine. What shop would not top off coolant and expect you to do it after 18,000 worth of repairs complete

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Jasmyn was awesome to work with and kept me informed through the whole process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I genuinely appreciate the updates provided. The staff members with whom I interacted demonstrated exceptional professionalism

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and work. They communicated every step of the way and completed the job in amazing time. 10 out of 10

My Experience

Mitchell was amazing. I highly appreciate his thoroughness and care.

My Experience

Mitchell is the best! He was understanding and patient as I navigated thru this process, from start to finish. The whole staff was nice as well. My car looks amazing! 10/10 I will definitely recommend. Thanks Mitchell and the caliber team!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Best repair shop ever! They are kind, patient, knowledgeable and so professional. I was very satisfied with the service I received. I couldn’t have asked for a better experience.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jasmyn was awesome 🤩 Great customer service. She helped me so kindly with a great attitude. Keep up the great work she was a pleasure.

Likely to Recommend

Repair Quality

Jaysm was awesome. Great customer service and a great help with all my needs and concerns. Shes the best100%

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional team. Easy experience and my car looks great!!!

Likely to Recommend

See earlier comments.

Repair Quality

Great service!! Staff made sure my car was fixed to my satisfaction. I would recommend and use Caliber again!

Customer Service

See previous comments.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very pleased with how the car looks after the repairs. It was completed quickly which made it easier for us. Thanks very much!

Likely to Recommend

Repair Quality

No problems with the work done.

Customer Service

Repairs were done well and with speed.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great follow up and customer service by Jasmine

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to everyone for all the work you've done. The repairs look great and cleaned up really well. I was very excited to see that the broken latch on my center armrest was fixed. I wasn't expecting that! Thank you, Matt Orlando

Likely to Recommend

Repair Quality

Great job done quickly

Customer Service

Great team

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was perfect

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 4,495

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Marietta  |  30008