Caliber - Kennewick
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Great job on the repair and communicated well withe the updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service, attention to detail, great communication throughout the process and even finished early. Couldn’t be happier and highly recommend. Thank you.
Likely to Recommend - 5.0/5.0 -
Definitely recommend
Repair Quality - 5.0/5.0 -
Amazing customer service and work on vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team made this experience essentially worry free. Thanks to their diligence my repairs were completed ahead of schedule even though extra damage was found after the initial estimate.
My Experience - 5.0/5.0 -
Everyone was super nice and helpful, Erick B. Went above and beyond, so definitely would recommend the work and the company to everyone. Amazing Job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They handled everything with professionalism, went above and beyond with the work they did. Definitely would recommend to anyone!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys did a really good job with my car. I really appreciated it. Excellent job. Thank you.
My Experience - 5.0/5.0 -
That did an excellent job in the repair and Gary provided the best customer service and had answered all my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent work, great communication, reasonable repair time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beautiful repair. Customer service was fast, friendly, and very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for taking care of my vehicle while in your care. It was completed in a time sooner than originally quoted, and it looks as good as new. Gary did a great job from start to finish, which is much appreciated as customer care seems to be lacking in today's business environment. Again, thank you. Keep up the good work.
My Experience - 0.0/5.0 -
I chose Caliber Collision because of a previous job performed by them on another vehicle years ago. I had a lower offer, from another company, I should have accepted, had I known what would transpire. I left my car on a Tuesday with the verbal agreement I would have it by Friday. I didn't hear anything by Thursday afternoon, so I called to see if it would be ready for pick-up Friday. I was told it should be ready. I received a text Friday morning about 9 am stating it was close to completion. I waited all day and no further texts. I was relying on a friend to take me to get my vehicle. He kept calling asking when he should come pick me up. I finally called Friday afternoon at 3 pm to be told my technician was at lunch. I called again 33 minutes later and was told he was still at his hour lunch. I asked when he would get back to me because my ride lived 30 minutes away and it would take me another 30 minutes to get there, and I knew they closed at 5:30 pm. She said she would check and someone would call me back. Chris called me back at 3:46 and said said Eric was still at lunch and he would call me back. Eric called at 4:39 telling me I couldn't pick it up thay day because the paint had "runs" in it and would have to be redone and I could pick it up Monday. I called my friend and told him he didnt need to be on stand-by, and that I would need a ride on Monday now. My friend agreed to drive me on Monday. Eric called me on Monday morning at 11:22 stating I couldn't pick up my truck Monday because, over the weekend, they had tried to "buff out" the paint runs and "burned" it so it would have to be re-painted. I called my friend and informed him I wouldnt need transportation that day because it wasn't going to be ready again. I asked him his availability for Tuesday to drive me and he was busy and couldn't make it Tuesday. I then had to spend a couple of hours calling around to friends to try and find someone who wasn't working or could be available. I finally found someone willing, but had to work Tuesday night. I didn't hear anything Tuesday morning so I called at 1:06 and was told they would call me if I could pick it up. They finally called at 3:21. By that time my friend was s bit irritated because it was going to cut his time short. Additionally, when I did go pick up my truck, Caliber personnel seemed irritated. I'm hoping the irritation wasn't direct towards me for continuing to call about the repair I felt compelled to contact them repeatedly because they were certainly not making an effort to keep me updated on what was happening! So with my other truck down for mechanical repairs I was left for a week, without a vehicle which was terribly inconvenient. My wife and I had plans for a movie on Friday with friends that we had to cancel. My wife also had to pay her friend to go pick up her medication on Saturday. I understand things happen, but a lot of this could have been avoided if the job was done properly in the beginning and the original time line met. The repair was satisfactory, the customer service wasn't.
My Experience - 5.0/5.0 -
The Caliber team were very professional and a pleasure to work with. The car came out perfect. I am very pleased with their work and would recommend them to anyone needed repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very pleased with the results of Caliber's repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire Caliber team treated me and my situation with the upmost respect and professionalism
Customer Service - 5.0/5.0 -
The team member Gary who I worked with was phenomenal and patient
Returned Clean
My Experience - 5.0/5.0 -
My car looks shiny and new even though it’s 14 years old !! love it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks shiny and new!