Frank and Sons Auto Body - Pasco

4.9 (1,777reviews)
98%
1319 W Ainsworth St,  Pasco,  WA  99301
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In operation 66 years.

Frank and Sons Autobody is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
GM
Honda
I-Car
Subaru
Call
Email

Reviews (1,777)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked better than before the accident. Communication stands out as a top strength, with frequent updates keeping customers well-informed throughout the repair process. Timeliness is also highly regarded, with numerous customers reporting early or on-schedule completions. A few customers noted areas for improvement, including clearer upfront communication on repair timelines and ensuring all work meets expected standards upon delivery. Overall, the shop earns strong loyalty, with many customers recommending it to friends and family and expressing intent to return.
AI-Generated from reviews written in the last 12 months
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"Vehicle delivered back to me with chips in the gap between panels, with overspray visible on windows, and not in pre ..." Read more
"Frank and Sons did an amazing job on my daughters car. The service was scheduled to take 6 weeks and we ..." Read more
"... meet that deadline even when a part came in late. The work was excellent and the price was reasonable. I will be back when I have other automotive body ..." Read more
"Another quality job. Customer service was off the charts!"
"... keeping you informed on the progress of your car. And, they do excellent quality work. Highly recommend!" Read more
"... amazing job on my daughters car. The service was scheduled to take 6 weeks and we received the vehicle back within 3 weeks. They did an amazing job." Read more
"Always good job, excellent work, said maybe 10to 12 days ready in a week"
"... and efficient. They promised a Friday deadline and managed to meet that deadline even when a part came in late. The work was excellent and the price was reasonable. ..." Read more
"... and duration were scheduled to meet my schedule. Work was completed a couple of days ahead of the agreed to schedule." Read more
"... cheapest quote out of 2 other local shops. They also made sure to have a quick turn around on our vehicle as they knew we were hoping to use it to go out of ..." Read more
"... did a wonderful job of communicating frequently. They explained every step of the process in their communication and always ended the conversation with an approximate ..." Read more
"I have never had such wonderful communication from a body shop. They called me twice a week and gave me updates. ..." Read more
"... auto body did an amazing job on my car! They were very transparent and keep you well informed on their process. I highly recommend them for any car needs." Read more
"I had to call for updates"
"Very clear communications throughout and high quality work. Very happy overall. Family has used Frank & Sons ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great!

Customer Service

The team was very nice and helpful. Answered all of my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They did an amazing job, will definitely use their services again and recommend to everyone i know

Repair Quality

Amazing job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job. Ty

Customer Service

Great job. Ty

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent company, excellent people and an excellent team! I will recommend Frank and Son’s to everyone I know! 10 out of 10!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The very highest recommendation, without question!

Repair Quality

Amazing. I had heard nothing but positives from other people and my car dealer representative, but the finished product was completely outstanding! I couldn’t recommend it higher!

Customer Service

Completely positive and professional! My twice a week contact with Martha was excellent and courteous! Outstanding!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They have been very accommodating and helpful in every aspect of the process.

Customer Service

As I said before very satisfied with the repair shop

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

A+ outcome and professionalism! TY

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work. Kept us informed about the status of our vehicle!

Customer Service

Very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Martha and Tim were great to work with and were both very helpful through my repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always do a great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Yes I definitely will recommend Frank And Sons to friends and family.

Repair Quality

I’m so happy with my vehicle since it was taken to Frank And Sons to be fixed!! I was given updates on the production of the My vehicle as it was going through the process to be completely fixed and I really appreciated that. Everyone was very polite and very helpful when I ask questions.

Customer Service

Everyone was very polite and very helpful when I ask questions!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are the best highly recommend compared to others

Repair Quality

We had 2021 Volkswagen with a decent amount of work from a car wreck. Frank and sons called twice a week with updates. There were items that needed to be calibrated, replaced, taken to the dealer besides the auto body work. I was aware and my insurance company was aware. They are A game. Great staff. Thank you vechile runs and looks great.

Customer Service

Twice a week calls. Great staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, exceeded our expectations.

Customer Service

Perfect

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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