Frank and Sons Auto Body - Richland

4.9 (380reviews)
98%
2265 Robertson Dr,  Richland,  WA  99354
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In operation 66 years.

Frank and Sons Autobody is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
I-Car
Tesla
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Reviews (380)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than expected after service. The staff is widely described as friendly, professional, courteous, and accommodating. Timeliness is a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Proactive communication through calls and texts throughout the repair process is frequently appreciated. A few customers noted they had to follow up for updates, and occasional minor issues at pickup were mentioned, but these were generally resolved promptly. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Did an amazing job. The detail turned out better than expected. My vehicle was actually was detailed better than ..." Read more
"... me every few days with updates along the way, and the finished car looked brand new. I am very pleased with the experience, and I am thrilled to have a ..." Read more
"... costs. I liked the careful treatment of my car and they were meticulous. Very knowledgeable with regards to the complexity of programing a new model. Highly ..." Read more
"Great job as usual. Brought everything back to original including things not visible outwardly. Also did the work in a very timely manner."
"The work was excellent. One thing that was an issue was, my hood wasnt latched down. It could have been a ..." Read more
"2 days earlier!"
"... cover for a 1996 Porsche Arena Red Metallic 993. The work was extremely well done, ahead of schedule, and on Estimate. The staff was very friendly and kept me fully appraised ..." Read more
"My car was done much sooner than I thought and looks fabulous."
"They were short 1 technician but they still got the work done in one week vs going into the next week."
"... estimate coverage and potential additional costs - Work performed quickly and on the expected timeline - Timely, professional, and clear communication during ..." Read more
"Excellent customer service and communication. The work was done perfectly."
"I appreciated all the communication as well as listening yo my concerns. Appropriate amount of time for my repair! My Yukon ..." Read more
"We received phone calls and texts with each step along the process."
"Outstanding Supporting Staff. Every step of the repair service was explained, communication on the process was great. A professional shop, best ..." Read more
"In person very helpful and respectful but when needed to be updated the days I desired to choose to be updated never called shows how important the customers are!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

First told me the car would be completed in one week. Then told two weeks. Then told Monday of week three. Then told Tuesday of week three. Then told Wednesday of third week. Then told Thursday of week three. Finally at the end of week three, car was finished. Better to tell the customer three or four weeks at the beginning of the repair.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Totally would recommend Frank & Sons.

Repair Quality

Super helpful and was able to get in very quickly. Unfortunately, found a few minor issues upon pick-up that we had to get fixed which is not ideal.

Customer Service

customer service is amazing! Super helpful and knowledgeable.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Perfecto

Repair Quality

Muy buen trabajo los mejores del área

Customer Service

Muy buenos perfectos los mejores del área

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

great work and communication.

Likely to Recommend

Also to anyone that owns a Tesla

Repair Quality

Looks as good as the day we bought the car- and that was only 9 months ago.

Customer Service

Everyone I interacted with was courteous, knowledgeable and prompt.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They we’re very helpful everything was done perfectly and very fast very well done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great seevice & work!

Customer Service

Friendly & approachable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

OEM parts.

Repair Quality

Great shop. Great people. Excellent customer service.

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Best auto body experience I’ve ever had from start to finish

Repair Quality

Frank and Sons was an absolute top notch experience. Charlie and his staff were professional and excellent to work with. Our 2019 Rav 4 looked better than new after the repairs. They even detailed entire car upon pick up which was spectacular!

Customer Service

Best in the business. Smooth and EZ experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent professional work and customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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