Frank and Sons Auto Body - West Richland
In operation 65 years.
Frank and Sons Auto Body is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.
- Free Estimates
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The overall job was quality work. I would definitely recommend.
Customer Service - 5.0/5.0 -
They kept me up-to-date on throughout the repair process while it was in the shop
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing customer service!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
text for the algorithm
Likely to Recommend - 5.0/5.0 -
Excellent, excellent workmanship!!!
Repair Quality - 5.0/5.0 -
EXCELLENT work!!! We are very pleased with your work! Our 2025 Subaru Forester looks brand new again! We will highly recommend you to all our friends and family that need your services in the future!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was done well and timely
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended you!
Repair Quality - 5.0/5.0 -
Very professional, super easy to work with!
Customer Service - 5.0/5.0 -
Best communication, kept me updated the entire way through the repair process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
9.9 actually. Except for 1 tiny blemish in the paint job, we were very satisfied with your fast, friendly and highly professional service. Thx again, Frank and Sons!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
I had a repair with my insurance. So it was all taken care of by my insurance. Frank and sons took my SUV to automotive 360 to get repair because it was a mechanical and not auto body repair. Everything was fixed but I still left my check engine light on along with my vsc and 4lo lights on. The codes were ran and checked thoroughly so they were cleared but did come back on. I’m not sure if it was due to having such a big repair done. So I was told to run it in hopes they would come off. It’s been two weeks and lights are still on so I will have to go about getting everything checked. Overall, the experience was very well and everything was done in a timely manner.
Customer Service - 5.0/5.0 -
The shop was very communicative and kept my informed during the whole process
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
The BEST! From stepping into the office and cordial greeting to the final walk around. The finished project was perfect. While I have fortunately had little experience with body repair shops, I can’t imagine a better experience.
Customer Service - 5.0/5.0 -
Professional and very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always friendly and love the communication! Karla is the best there 👍
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had the best experience with Frank’s auto body than I ever did with any other body. From the time of drop off, to weekly updates, and the day of pickup. The whole team made it so easy and stress free to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would not hesitate to recommend them to anyone that needed an auto repair
Repair Quality - 5.0/5.0 -
They were thorough and took their time. They walked me through everything and made sure I understood what they were gonna do and why. They finished the job faster than they had estimated. I will definitely go back if I ever need another auto repair.
Customer Service - 5.0/5.0 -
They were are welcoming and quick to answer any questions that I had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and nice people. Definitely recommend!
Customer Service - 5.0/5.0 -
Really great experience. They called me throughout the process with updates and were very helpful.