Gerber Collision & Glass - Kennewick

4.8 (2,657reviews)
97%
6211 W Okanogan Ave,  Kennewick,  WA  99336
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In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Kennewick offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,657)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlight the frequent text and phone updates that kept them informed throughout the repair process, with several noting their vehicles were completed ahead of schedule. The quality of repairs is widely celebrated, with customers describing results as looking brand new. Staff are repeatedly commended for being professional, friendly, and genuinely helpful. A few customers noted areas for improvement, including occasional conflicting communication, parts delays, and isolated quality concerns on first attempts - all shared directly from customer feedback.
AI-Generated from reviews written in the last 12 months
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"... was happening. Even though this was a small repair, they treated me like I was their only customer and made me feel like my car mattered just as much ..." Read more
"... did an excellent job repairing my bumper, and the quality of the work exceeded my expectations. The repair was completed quickly, and they kept ..." Read more
"I was just short of amazed by their customer service, communication, and Repair was fabulous. I would absolutely recommend Gerber to anyone, especially ..." Read more
"So far, the quality of repairs seems excellent. My truck returned with front panel alignments that were better than ..." Read more
"... colleagues who were also in a car accident recently. I cannot stress enough how impressed I was and thankful for their kindness and support! 5 out ..." Read more
"Before expected. They stayed in contact with us the entire way! Even with part delays and the hurdles they came ..." Read more
"It was ready before the estimated date."
"Done 8 days early"
"... got a message that the truck would be ready 1017. This is a 4 week schedule not a 2 week schedule. This job was mismanaged, lacking in coordination. ..." Read more
"... did an incredible job! From start to finish, the communication was top-notch. I received automated updates at every step, followed by personal follow-ups from ..." Read more
"... interacted with was awesome. Process was very easy, communication was great. Work was excellent. Car looks incredible. I felt valued. Thank you everyone for ..." Read more
"Gerber was excellent with communication, fast and efficient, and did an exceptional job on the repairs. Very ..." Read more
"They communicated very well and kept me informed about my repair."
"I was given conflicting information multiple times. I had no idea what was actually happening with my ..." Read more

My Experience

My Experience

Fast friendly and efficient. Jerry and Tangie were great to work with and patient with my distance and lack of phone service. I live in a rural place and they made this repair so easy!

Likely to Recommend

Would definitely not recommend them

Repair Quality

Car is not fixed correctly still something wrong with it

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience at Gerber Collision & Glass was truly outstanding. I really do appreciate my experience there. They were able to take my vehicle in quickly, provide me appropriate and accurate estimates on what needs to be fixed, and got my vehicle all repaired in under two weeks, which is amazing. I appreciate everything you guys have done. It really means a lot.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Neither the electronic door locks nor the turn signals work

Likely to Recommend

Always so helpful

Repair Quality

Great job thanks for everything

Customer Service

Awesome

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very helpful and friendly. My Honda looks perfect . Thank you very much!

My Experience

Lilly was amazing to work with!! She was so helpful dealing with insurance and they did a wonderful job on my f450.

Likely to Recommend

Repair Quality

Looks good. But just got it back.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied with Gerber service. Really appreciated the update texting feature. Quality work. Thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would; and have, recommend Gerber to friends.

Repair Quality

The actual damage was repaired with perfection. There were several spots of over spray which, when noted, was corrected in a timely manner. Well done Gerber!!!

Customer Service

Very responsive, respectful and professional customer service. Customer Service communication was second to none during the entire process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The ease of getting our battered car taken care of was great, much appreciated! You handled everything from insurance to final delivery, nice. Lilly took exceptionally great care of us. Professional, courteous, respectful, knowledgeable. Thank you Lilly

My Experience

The car looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lou and his team are always top notch and that is why we are repeat clients. They are efficient and thorough and extremely thoughtful with the care of our car. Thank you!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Appreciated the information through text and I knew what was going on while my car was being worked on.

Likely to Recommend

Repair Quality

Great service with keeping us informed throughout the entire process and the work that was done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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