Gerber Collision & Glass - Kennewick

4.8 (2,610reviews)
98%
6211 W Okanogan Ave,  Kennewick,  WA  99336

In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Kennewick offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,610)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text updates, photos, and prompt responses keeping customers informed throughout the process. Timeliness was another highlight, as numerous vehicles were completed ahead of schedule. The welcoming and professional front office staff received repeated commendations for their helpfulness and attentiveness. A few customers noted areas for improvement, including occasional conflicting communication updates, minor repair oversights requiring return visits, and isolated concerns about work quality or unauthorized actions, all drawn directly from customer comments.
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"... result My car honestly looks better than before. They went above and beyond to make sure I was happy, took extra care with my baby, worked directly with ..." Read more
"... They did an excellent job repairing my bumper, and the quality of the work exceeded my expectations. The repair was completed quickly, and they kept ..." Read more
"I was just short of amazed by their customer service, communication, and Repair was fabulous. I would absolutely recommend Gerber to anyone, especially ..." Read more
"... the car with Mustang parts was done as promised. The color match to fix dents in the trunk was very professional! The car was delivered completed several days before ..." Read more
"... dents in the trunk was very professional! The car was delivered completed several days before the promised date. I would recommend Gerber Collision & Glass to anyone ..." Read more
"Before expected. They stayed in contact with us the entire way! Even with part delays and the hurdles they came ..." Read more
"It was finished in only 5 days but i was expecting at minimum 2 weeks , so definitely a lot sooner"
"... in replacement parts front bumper arrived damaged, my truck was still completed a couple of days early." Read more
"... got a message that the truck would be ready 1017. This is a 4 week schedule not a 2 week schedule. This job was mismanaged, lacking in coordination. ..." Read more
"... Collision did an incredible job! From start to finish, the communication was top-notch. I received automated updates at every step, followed by personal follow-ups from ..." Read more
"I received text message updates throughout the entire process, which made it easy to stay informed. I really appreciated ..." Read more
"Great communication and with photos of progress."
"I was given conflicting information multiple times. I had no idea what was actually happening with my ..." Read more
"Expedient quality service and outstanding communication. I couldn't ask for more."

My Experience

My Experience

Repairs were completed a day ahead of estimate so we were happy to get our Highlander back.

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Expelente muy amable la seรฑorita LiLi

Returned Clean

My Experience

Great service, great work. Thanks.

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My Experience

Appreciated the excellent communication from everyone at Gerber throughoutthe entire process, the quick turnaround time, and the quality of repairs. Also appreciated the ability to drop off the Enterprise rental vehicle at Gerber, which reduced the inconvenience of coming up from Hermiston.

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Very positive experience and I would highly recommend Kennewick Gerber for vehicle repairs.

Repair Quality

So far, the quality of repairs seems excellent. My truck returned with front panel alignments that were better than factory.

Customer Service

All personnel I interacted with throughout my repair process were friendly, helpful and knowledgeable.

My Experience

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They were very quick and finished the Vehicle same day very happy with the quality of work

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Great customer service very friendly

Returned Clean

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Repairs were done quickly and very well. Super happy with the results.

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Super helpful, kept me updated on the status of my truck with phone calls.

My Experience

Great community through the repair process!

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My Experience

Fast service. Kept us informed regarding the status of the car throughout the process.

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Thank you for your service

My Experience

Awesome

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My Experience

My repair was done right and ready ahead of schedule! Perfecto!!!!

My Experience

Fast service, did a GREAT job matching paint on a 22 year old F-350 Truck. Damaged the Passenger side dualy fender, was replaced and Painted. Great work and friendly service.

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Car was repaired. Good job

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My Experience

Everyone was exceptionally nice and service oriented. Jerry was really good at explaining everything & updating via text.

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Repair Quality

Gerber Glass & Collision in Kennewick. So so grateful to Jerry and everyone who handled the repair on my sunroof glass that shattered on the freeway ๐Ÿ˜ฌ Their assessment, explanation of steps, timely updates, overall customer service was amazing all around!!๐Ÿคฉ ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ˜ My car came back exceptionally clean inside and out with a job very well done!!๐Ÿ‘ I was โ€œWOWedโ€ ๐Ÿคฉ๐Ÿคฉ

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Returned Clean

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Returned Clean