Gerber Collision & Glass - Richland
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Richland offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did the work as necessary and actually completed the project within an estimated time. They also worked well with the enterprise company so getting a rental car and returning was seemless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You were so nice and kept me informed as to the progress of my car. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already did this survey. Gerber was great with the repairs and keeping me in the loop
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
I like the way I was kept informed every step of the way. everybody was very professional. My car looked amazing. I highly recommend your shop.
Likely to Recommend - 5.0/5.0 -
I would highly recommend Gerber for anybody that was in a collection.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I really appreciated how well informed I was kept on the process of my car. Everyone was respectful and professional. My car looked amazing when they were finished with it.
My Experience - 5.0/5.0 -
I just wanted to take a moment to say thank you so much to everyone. From the moment I walked in to get my truck’s estimate, to picking it up, everyone was incredibly friendly and welcoming! Morris kept me updated every step of the way, which made the whole process so smooth. Gerber was quick to get my truck back to me, and not only did they do a phenomenal job on the bumper, but they also cleaned my truck right up! I truly appreciate the amazing customer service—it's something you don’t see very often these days. I’ll be recommending you to anyone who needs repairs in the future. Keep up the awesome work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The original time frame for repair was a couple of days until the area was opened and inspected. We were then then informed it would be close to a week to complete. So when we were informed it was ready almost three days early. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are impressed that after the assessment was provided and the estimated time to completion it was done a couple of says early
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the customer service and repairs to my vehicle. I will recommend Gerber to anyone needing work done. Job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great. A little confusion on completion dates, but it all worked out
Likely to Recommend - 5.0/5.0 -
After my experience I would love to say to anyone who owns a Honda that if your looking for a business that will keep you informed, give you updates, and are consistent, then I would highly recommend Gerber Collision & Glass 100%
Repair Quality - 5.0/5.0 -
I want to thank Gerber Collision for getting my car looking like it did before my car accident. I was really amazed and surprised that they keep me updated through the whole process after my car was damaged. I was able to drop off my rental to them and pick up my car. I'm very satisfied with their customer service skills and how they presented themselves. The energy was positive and the service was on point!
Customer Service - 5.0/5.0 -
Great! 💯 % satisfied
My Experience - 5.0/5.0 -
Excellent work as always!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The date of completion kept getting pushed back which was frustrating. It would make more sense to over estimate completion time and move it up. Then it would be a nice suprise. Also, my car was returned to me with the gas gauge blinking. It was low at the time of the collision, so I didn’t expect a full tank, but enough to not sweat the whole way to the closest gas station would’ve been appreciated.