Frank and Sons Auto Body - Kennewick
310 W. Columbia Dr.,
Kennewick,
WA
99336
USA
In operation 66 years, 5 years at this location.
Frank and Sons Autobody is a family owned and operated shop that has been serving the Tri Cities area for more than 60 years. Our facility and Technicians are dedicated to providing the highest level of safe and quality repairs. We work with all insurance companies to provide you with the most painless repair process possible, which includes keeping you informed and up to date throughout the entire process. Call today and speak with one of our associates to see how we can best serve you.
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff is widely recognized for professionalism, friendliness, and a welcoming atmosphere that makes stressful situations more comfortable. Communication stands out as a major strength, with customers appreciating the regular twice-weekly status updates throughout the repair process. Many repairs were completed ahead of schedule, reflecting strong operational efficiency. Customers also noted thoughtful extras such as vehicle cleaning and waxing. A few customers mentioned delays, though these were largely attributed to parts availability or insurance-related factors rather than shop performance. Overall, the feedback reflects a highly satisfied customer base that strongly recommends the shop for auto body repair needs.
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Service Quality
"... preformed were completed in a timely fashion and far exceeded my expectations. 10 out of 10 in craftsmanship and communication. I highly recommend this company."
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"Great customer service, timely repairs and quality of work. Never had such a smooth, stress free vehicle repair. ..."
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"The repairs were perfectly done! Great communication from start to finish. Ive taken multiple cars to ..."
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"... great job fixing the body damage on my truck door. Looks like new. They're very good hearted and caring business."
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"Great folks. Very friendly and service was quick. Did a top rate job."
"Very responsive to my questions. Finished ahead of schedule. I am very happy with Frank & Sons. I would definitely use them again."
"Way before I was expecting it thank you"
"... see any sign of it at all, very nice job and was ready ahead of the scheduled time that they stated in the written estimate. Its nice to get what you paid for."
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"Frank and Sons did a great job. They did the job in a very timely manner and were beyond easy to work with."
"Explained what work would be needed for our van and finished the work ahead of schedule. Everything works as it should."
"... timely fashion and far exceeded my expectations. 10 out of 10 in craftsmanship and communication. I highly recommend this company."
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"Awesome people!! Great communication getting weekly updates on my cars progress! Would definitely go back! Car came out looking great!"
"The car looks great! I appreciate how clear communication was. The whole experience was top notch. 👏"
"They communicated updates every Tuesday and Thursday which was nice and the staff was super friendly."
"... awesome to work with. They went above and beyond. Kept us informed about everything every step of the way."
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Russ
(Subaru owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
David
(Nissan owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0 -
Friendly atmosphere, personal information and services
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tiffany
(Subaru owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0 -
My ONLY spot
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Robert
(Honda owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Loved their work. Top rate. Communication was good. Would definitely use again!
Customer Service - 4.5/5.0 -
Only reason not a 10 was took a long time.
Returned Clean
Jeffrey
(Honda owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication throughout. 100% happy with the service and work completed. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Rodney
(Toyota owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Edward
(Toyota owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0 -
No problem making a recommendation.
Repair Quality - 5.0/5.0 -
Service was professional and organized
Customer Service - 5.0/5.0 -
Very helpful and well explained.
Returned Clean
Cameron
(Chevrolet owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lisa
(Toyota owner)
reviewed 7/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and beyond
Customer Service - 5.0/5.0 -
Cheryl was so professional and friendly.
Returned Clean
Gwen
(Subaru owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cameron
(Chevrolet owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sybren
(Toyota owner)
reviewed 6/12/26
Likely to Recommend - 5.0/5.0 -
All ready have.
Repair Quality - 5.0/5.0 -
Awesome to work with. Thank you!
Customer Service - 5.0/5.0 -
Awesome, enjoyable and thiughtful
Returned Clean
Rebecca
(Honda owner)
reviewed 6/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Doyl
(Kia owner)
reviewed 6/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Claude And Lucille
(Toyota owner)
reviewed 6/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and work. Very pleased. Great group of people to work with.
Customer Service - 5.0/5.0
Returned Clean
Annetta
(Toyota owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jeff
(Subaru owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karin
(Toyota owner)
reviewed 5/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied with the repair
Customer Service - 5.0/5.0
Returned Clean
Kenneth
(Chevrolet owner)
reviewed 5/2/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Phil
(Honda owner)
reviewed 4/20/26