Caliber - Kingston PA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Calibers collision did a wonderful job on repairing my car 10/10 satisfaction thank you guys
My Experience - 5.0/5.0 -
I was very impressed with all the updates along the way, staff was very nice, aiming to please and they did just that! Work is beautiful and I will happily recommend Caliber to anyone! TERRIFIC JOB! Thanks SO MUCH!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience from start to finish. My car looks amazing, and the repair quality exceeded my expectations. The staff was friendly, professional, and kept me updated throughout the process. Thank you!
Customer Service - 5.0/5.0 -
Great experience from start to finish. My car looks amazing, and the repair quality exceeded my expectations. The staff was friendly, professional, and kept me updated throughout the process. Thank you!
Returned Clean
My Experience - 5.0/5.0 -
Great service start to finish. Even being upset and not knowing much about the entire process, my Caliber Collison team was extremely professional, polite and patient. They answered all of my questions and even those questions I should have asked. The work done on my vehicle was excellent. Even cleaning my vehicle, inside and out before returning it to me. Thank you for going above and beyond.
My Experience - 5.0/5.0 -
Caliber did a great job. After the initial drop off they provided an estimated completion date along with updates almost daily. The front desk was friendly and helpful. The repairman I worked with was easy to work with, friendly and explained things in detail. The repairs in the end looked great. They handled the rental car process, making things easier for me. Thank you for a job well done.
Likely to Recommend - 3.5/5.0 -
The actual repairman was wonderful and the front desk staff were very nice. I wanted to leave my car there the night before estimate due to transportation issues and when I called I was sent to a number in Texas and it was impossible to get a good answer. They also said no and I had to have a family member take the car or wait additional weeks. Also, reviews were mixed online, particularly around length of time for repairs. Without an estimated completion date at repair drop off, I was concerned and expressed that I read those reviews but wanted to put my faith in them and not trust words of others. I was told I can take it elsewhere if I wished. Not the response I expected. All I wanted when I handed over my car was an estimated timeline for completion. I don’t think that’s a lot to ask for. I received a text later that day with expected completion date, but would have expected it at drop off. I understand things change but there should be a way to say these repairs take x amount of days but that can fluctuate.
Repair Quality - 4.0/5.0 -
In the end, repairs were good. Communication after initial drop off was great. I would have valued a copy of the quote prior to the repairs to make sure everything was covered and an estimated length of time for the repairs. I did ask when I dropped off the vehicle and while they didn’t give me a quote, they gave me an estimated completion date later that day via text. The quote they told me travelers had and there was no communication from travelers. Although a shop is doing repairs, travelers should still communicate with the customer that they received the estimate, share the estimate and any expectations. I was also provided a small car rental vs my 3rd row seat SUV. I would have appreciated someone contacting me to explain that and ask if it was acceptable, rather than making it my responsibility . I had to pivot and find ways to get my children places when I didn’t have enough room in the car. For this not being my fault, I had the burden of adjusting my life.
Customer Service - 4.5/5.0 -
Great service and friendly, after initial drop off.
Likely to Recommend - 4.0/5.0 -
I would recommend Caliber with specific guidance to do their own Followup with the shop to check status of their vehicle’s repair. I would not trust text msg updates as they did not tell specifics re: status during the repair (eg wrong part received and ordered 3 times) and completion timing and pick up was actually incorrect.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
While I am giving a rating of 10, I was not happy with the cust svc received from the initial person I was working with because there was no communication with me to inform me that a delay was occurring due to wrong part received from supplier twice and the sensor part had to be ordered a 3rd time. I only learned of this after 3 wks of my vehicle at the shop. This extended the repair timeline beyond the 2wks poss into a 3rd wk when I dropped my vehicle off. And, I only learned of this after receiving a text that my vehicle would be ready for pick up 7/2, then another text stating 7/1 so, I stopped by the repair shop on 6/30 to inquire about time for pickup 7/1 only to learn part was ordered a 3rd time and he hoped it would be the right part this time. This created other issues for me with the Enterprise vehicle rental coverage thru my insurance company because coverage was now used up, Caliber had no loaner vehicle for my use, and this was going to cost me much more $$ to continue to pay for the rental which was initially only to be for 2-3 weeks until the repair was complete. I was not happy… I could have been driving my own vehicle for these 3 wks as the vehicle was drivable when I dropped it off for repair 6/9 had the sensor part been ordered and received before dropping the vehicle off. When I called back later that week to see if correct part was received, I learned the salesperson was on vacation for the holiday weekend. So, I asked to speak with someone else because to me this was unsatisfactory cust svc. I spoke with Mike, explained the situation, he took initiative to follow up, track down the sensor part from a NJ supplier, tracked shipping and inspection of the part and timely repair of my vehicle. He also spoke with the regional mgr and said that Caliber would cover the cost of the addition time beyond what my insurance covered for my rental vehicle. Mike demonstrated both care and concern for me and getting my vehicle repaired and returned to me timely. Mike gets a stellar review of 10 as does the repair techs. My vehicle seems to be functioning very well since the repair. Thank you Mike and tech crew…rating of 10.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great communication
Customer Service - 4.5/5.0 -
Outstanding Performance
Returned Clean
My Experience - 5.0/5.0 -
The only problem was the gas latch wasn't working. They fixed it immediately. I would definitely recommend them to people who need work done. I give them a 100%. Very friendly. Kept me informed in the progress of my vehicle. Thanks guys. 😃
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did a wonderful job on my car.It looks brand new.They kept me updated on the progress of my repairs.They were friendly.They were professional , and I would definitely recommend them to anyone that may need repairs
Customer Service - 5.0/5.0 -
I was completely satisfied with caliber.My car looks beautiful.Can't even tell a deer ran into me.They were a professional.They were friendly and kept me updated through the progress of my repairs.I would definitely recommend them one hundred percent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely 100 % recommend
Repair Quality - 5.0/5.0 -
Excelente service and fast 100% satisfaid
Customer Service - 5.0/5.0 -
Very nice people
Returned Clean
My Experience - 0.0/5.0 -
It’s not even done yet
My Experience - 5.0/5.0 -
I appreciate the regular communication regarding my car's repair status. The repairs look great and I'm so glad to have my car back and without any signs of the prior damage. At pickup there was a minor issue with the seat belt that was fixed immediately and quickly. Thank you so much for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
Left a large panel gap in between the bumper and driver side taillight but took the car back and fixed it on a second visit.