Caliber - Knoxville - West

4.9 (3,439reviews)
98%
10446 Lexington Drive,  Knoxville,  TN  37932
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,439)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked better than before their accidents, often returned cleaner than dropped off. Timeliness was a standout strength, as many repairs were completed ahead of schedule. A few customers noted isolated concerns around incomplete repairs, color mismatches, or communication gaps, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"The car looks and drives amazingly, and the customer service was immaculate. I didnt feel like I was left in the dark at all during ..." Read more
"... when I picked it up. The work was completed with attention to detail, and the overall process was smooth and stress-free. I appreciate the excellent customer service and quality ..." Read more
"High quality job, timely and very professional in all communications"
"... I was happy with the work and check out was easy. They gave me lifetime warranty on the work was a bonus as well as the personable and professional staff. ..." Read more
"... Collision for repair of front bumper was a great choice. The work was flawless, timely and hassle-free! This company was extremely pleasant to work with ..." Read more
"... were very informative about what was being done and had our car ready a week earlier than expected." Read more
"The entire encounter was seamless and completed ahead of schedule."
"... giving me updates on my car, and not only that but they were extremely fast. The date of completion was approximately 5 days faster than the expected date of completion. I am forever ..." Read more
"Car was ready over a week earlier than promised."
"... satisfied with the repair and the process - and I was. The car was even ready earlier than the first estimate of the completion date." Read more
"The text system worked very well for me. I was in the loop at every step"
"Communication was impressive- they explained everything and kept me informed thru the process. My car only took a week to repair and when I picked ..." Read more
"Great attention to detail in restoring my vehicle. Communication was great too, especially with it being an insurance claim"
"... they were repairing my car in an amount of time!!! The updates were amazing!! Very Very nice employees and i will use them again and refer them to everyone!!!! ..." Read more
"I was kept informed daily as to the progress of the repair which was do helpful. From receiving the original estimate to picking up ..." Read more

My Experience

Lam was extremely helpful! I definitely plan to use Calibur Collison again if the situation calls for it. They were very fast and efficient, and did a great job overall! Thank you!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, Jason was incredible!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy to have been kept in the loop and up to date with everything being done. James made sure I was aware of all the repairs and provided good advice on the parts, etc. He and the rest of the team were extremely welcoming and friendly.

Likely to Recommend

James and all the other employees that I interacted with were incredibly friendly and welcoming. Aside from the great service, I would recommend this location based on just that alone.

Repair Quality

The car looks much better than it did beforehand. It was clean and ready very quickly.

Customer Service

I was happy to receive frequent updates about the car and genuine advice from those servicing it. I felt that I was in the loop throughout the whole process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The 3 employees I dealt with were outstanding

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

James was very easy to work with. The work was done faster than expected, and I was very happy the car was washed and detailed. I was very satisfied with the work done to my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate being informed every step of the process. Everything went smoothly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Mirror switch still isn’t working. The switch was automatically working when my car got into the accident. Now it’s causing problems with both mirrors now

My Experience

Excellent repair service on time Courteous and polite office personnel Car returned including vacuum of floors 5 star experience

My Experience

Me sentí muy bien con el trato, y los resultados, con la espera y el carro rentado!!!

Likely to Recommend

Repair Quality

Customer Service

Muy satisfecho

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Christina was amazing!! Complete attention to detail and extremely knowledgeable! Great customer service!

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