Caliber - Knoxville - West
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve been in 4 times now for repairs - one of those times abra/caliber was MY choice fto use with the other person’s (one that hit me) insurance
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looked great after the repairs were completed. I was sent updates on my car during the duration of the time it was in the shop, which I greatly appreciated. Everyone was super friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and repair
My Experience - 5.0/5.0 -
Everything went very smooth from the time I dropped my car off until I returned the rental and picked up my car. Thank you all
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I don't have any other recomendations that I have experience with, so I would recomend Caliber, but just a reminder to closely inspect before accepting.
Repair Quality - 3.0/5.0 -
I am satisfied with my vehicle final condition, but a few complaints along the way. Firstly it took over 7 business days for me to get any initial feedback on my repair. So this was a frustrating start to the process. After that, I received reasonable updates. Then when it was ready, I recieved at least 3 calls saying it was ready before I could make it out to pick it up, and there was still an obvious problem - taillight still had damage. So I left it. was called again a couple days later to pickup. Came to pick it up, the light damage had been polished, but there was still internal damage/cracking. Had to wait for it to be replaced. Had some clear coat run in paint that had to be polished, and some plastic rivets that need to have plastic tab removed (vestage still on pull pin). I'm not really satisfied how the end of my service was conducted. However, the staff was all friendly and understanding about it, and ultimately corrected everything I needed. I think other less picky and observant customers would not have came out with as good, and that is the cause of my satisfaction rating.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I am happy with the team at Caliber, my issues were due to lack of communication with insurance person. My car was not fixed as I thought it would be.
Customer Service - 5.0/5.0 -
I am please with the customer service I received from both ladies I worked with.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Most definitely
Repair Quality - 5.0/5.0 -
Dave did an awesome job taking care of my car. This is the second time using them and I am very pleased. I will definitely come back if anything else ever happens. Let’s hope not though lol I’ll also recommend to people if anyone ever asks. Thank you again everyone for all your help.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The body shop did not keep us informed of the process and made us feel like an inconvenience when we called to check on the repairs. When the truck was picked up it was so filthy that we had to detail it inside and out from all the crap that the shop left behind. They need to learn to clean up after themselves when they finish their work. We can see waves in the work that they did. We are very unhappy with the work that they did and will NEVER recommend them to anyone else. We will be filing a formal complaint with our insurance company to let them know that the shop they consider “preferred” did such crappy work. The girl “Jenna” that was over our repairs was extremely rude and talked to both of us like we were incompetent. The shop was terrible at keeping us informed but once the work was finished they called several times to ask if we could pay the deductible over the phone even though we told them we would pay it when we picked the vehicle up. Overall, we are very unhappy with the work that was done but we will NOT be bringing it back to the shop even if they offered to fix it for free due to the terrible work that they did the first time. In closing, a half retarded blind monkey could have done a better job at body work and most importantly cleaning up after themselves.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So impressed. My car turned out perfect.