Caliber - LA Grange

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Very satisfied. Also even though was an insurance repair job, the dollar amount seemed very reasonable. When an event happens in the future, I’ll be sure to return to Caliber.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

All the repairs was great. I really wish that the way that I wouldn’t have paid any money for the extra tire that was put on so that all my tires would match again, but I don’t think that’s your fault. I think it’s the insurance that wouldn’t pay for it unless you all didn’t even ask them I don’t know about that part either way $135 and something out of my pocket when I had no choice but to do that but anyway, you all did a good job. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good work and good customer service

Customer Service - 5.0/5.0 -

Good

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Thanks

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Good

Returned Clean

Likely to Recommend - 1.5/5.0 -

One of the worst experiences top to bottom and all because of communication or lack there of.

Repair Quality - 1.5/5.0 -

Communication was Horrible. I dropped my car off at Dixie when I called to check on it they had to get me off the phone to find my car. I then reached out to them. They never updated me. I would call and parts came in but wrong part and the delivery pushed 4 or 5 days but no update. This happened several times. I have never dealt with such terrible customer service as far as knowing, updating new information and passing it on.

Customer Service - 1.5/5.0 -

Communication was terrible throughout the process. People were nice but I had to track down updates myself constantly. One day I called and they told me my car wasn’t there. Then said “oh let me check, I will call you right back”.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Excellent service. But status communication could have been a little better. Could be some technical issues, but didn’t get any updates till the last 3-4 days.

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

Not what i was specting

My Experience - 0.0/5.0 -

There seems to be paint residue on the passenger window that I can’t get off!!

My Experience - 5.0/5.0 -

I don’t really have any thoughts on it. I do appreciate them vacuuming my car out and cleaning it that was above and beyond, and I love the way it turned out.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Took almost 3 weeks to get it back. I understand they want to make it perfect and it is perfect just a little longer than I expected because they told me two weeks. I don’t know it was gonna be three weeks. I would’ve took a vacation.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

Unfortunately unlikely because their reviews and what I was told when I first called to set up appointment and drop car off did not align with the customer service I received. From glance the repairs look good, paint looks good, cleanliness of car upon return was good. So those are the positives but when you have entrusted someone with your property, communication is the key and that just was not there.

Repair Quality - 4.0/5.0 -

The car was returned clean and all repairs appear to be done correctly and appropriately which is appreciated. They also arranged a shuttle dropoff and coordinated a rental car. The paint job looks good. Satisfied with the overall quality of their work.

Customer Service - 2.0/5.0 -

I did appreciate the coordination of the rental car and the shuttle. There was no communication related to the car repairs or timeline unless I initiated the call. I got 2-3 expected completion dates which came and went with no communication unless I called Caliber. So there was no initiation of communication on their part from the time I dropped the car off on 3/26 until I picked it up on 4/10. I was assigned a service advisor which is who I thought would communicate updates. Also there were many reviews on their website before and after I dropped my car off about customers receiving great communication and getting their car back on time so not sure what happened or was different about my situation. They were also aware I was paying for my rental out of pocket so communication so I could update the rental car company would have been great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very fast and good work

Customer Service - 5.0/5.0 -

Everyone was very friendly and helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

so helpful in all aspects of the process, even when insurance decided to be difficult, they advocated on my behalf and helped me get it sorted out

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything was back to normal and matched. Good job guys, and thanks Kip.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

All work looked good, got it back in time.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic repair and customer service

Customer Service - 5.0/5.0 -

Great team and very responsive

My Experience - 5.0/5.0 -

Absolutely great job matching the paint ( it couldn't have been easy ) even thing looks better than it did when I purchased it

Likely to Recommend - 5.0/5.0 -

Awesome job on the paint

Customer Service - 5.0/5.0 -

One small issue with the new headlights.. was told just bring it in and they would fix it

Returned Clean

Likely to Recommend - 5.0/5.0 -

The customer service was great and I really felt they wanted to please me and do it right

Repair Quality - 5.0/5.0 -

There were some cosmetic issues but due to the amount of damage they had to repair I have not found anything not operating correctly

Customer Service - 5.0/5.0 -

They kept me updated every week

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

The caliber team was amazing and helped me when my insurance was dragging their feet and trying to total out my car. They treated my hemi with care and restored it beautifully. I highly recommend this shop and their awesome crew if you need work or insurance claim.

Customer Service - 5.0/5.0 -

Responsive and kind every step of the way. Im sure they knew me by name as i called almost daily to check on my car and every time the crew took their time and transparently told me every step involved

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very pleased with the work.

Repair Quality - 5.0/5.0 -

Grat job on my vehicle. Thank you.

Customer Service - 5.0/5.0 -

Highly recommend this collision center, they were so professional and courteous repairing my vehicle. Stayed in touch by text advising me of repairs and when I could pick up my vehicle. Very quick turnaround as well, had my vehicle back in 8 working days, and even washed and vacuumed!