Caliber - LA Grange

4.7 (218reviews)
93%
2402 Allen Lane,  La Grange,  KY  40031

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (218)

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good communication, fast turn around time and excellent quality

Customer Service

From front desk to customer service officer they were excellent

Returned Clean

Likely to Recommend

Super quick and efficient

Repair Quality

Everyone was nice and helpful

Customer Service

Super knowledgeable and offered above and beyond experience

Returned Clean

Likely to Recommend

Repair Quality

Completed quickly and professionally

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I was impressed with the communication and the speediness of the repair. Bonus points for completing repair ahead of schedule. Would definitely recommend the la Grange KY location

Customer Service

Returned Clean

My Experience

Everyone who had a part in fixing it did a great job and I thank everyone who did and especially the people who helped detail it, thankyou guys!

Likely to Recommend

I posted about how happy I was with caliber on my Facebook and left an awesome review on Google. Ive told everyone how well they did with my car

Repair Quality

So happy with my experience I haven't quit raving about Caliber's

Customer Service

I love that they called me regularly with updates. The dealership I bought my car from had my vehicle for 7 months and I was having to call them and bother them for updates. Calibers was quick and communicated so well

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I was very happy with the updates sent.

Returned Clean

Likely to Recommend

Repair Quality

It took a month to find out estimate of repairs

Customer Service

Same little info giving for uodates

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Van looks like it did when I got it new

Customer Service

Always there when I had questions

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thanks Kip and your team for bringing my Bronco back to life!

My Experience

Caliber Collision was highly recommended. I’m very happy I went with this amazing group! Kit and Cristy could not have been nicer through the entire process. Very considerate of any concerns or questions I had through out the entire process. I never once felt like I wasn’t in the best care. Had others tell me they had heard great things about Caliber Collision! I am another happy customer who will forever recommend them!!! 5***** PLUS!!! Thank You!!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Easy.

Likely to Recommend

Only if Michael DeBrola is at that location.

Repair Quality

I will say this.. prior to Michael DeBroka getting engaged this rating would have been a 1 at best. I called several times to get a status and was told you were waiting on the insurance company, only to have the insurance company tell me that they have cleared everything and further receive a call the next day stating that my car was finished. There is a total lack of communication in your organization over there when I picked the car up. There was damage to one of the newly installed base runners as well damage to the dash covering, which made it almost impossible to read your speedometer or gauges I called four times trying to follow up on those repairs and finally had to ask for a manager once Michael was engaged not only did the order and install the parts himself. He came to my home to pick the car up and drop it back off within an hour. He is truly an asset to your organization, and I’m sure going to do what needs done to correct the situation at your location in Lagrange he is beyond professional communicates clearly and did everything. He said he was going to do and beyond he definitely made my experience at caliber 10 versus a one.

Customer Service

I will say this.. prior to Michael DeBroka getting engaged this rating would have been a 1 at best. I called several times to get a status and was told you were waiting on the insurance company, only to have the insurance company tell me that they have cleared everything and further receive a call the next day stating that my car was finished. There is a total lack of communication in your organization over there when I picked the car up. There was damage to one of the newly installed base runners as well damage to the dash covering, which made it almost impossible to read your speedometer or gauges I called four times trying to follow up on those repairs and finally had to ask for a manager once Michael was engaged not only did the order and install the parts himself. He came to my home to pick the car up and drop it back off within an hour. He is truly an asset to your organization, and I’m sure going to do what needs done to correct the situation at your location in Lagrange he is beyond professional communicates clearly and did everything. He said he was going to do and beyond he definitely made my experience at caliber 10 versus a one.

Returned Clean

My Experience

Service was incredible throughout the entire process.