Caliber - LA Grange
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Read other responses
Customer Service - 2.0/5.0 -
First visit on drop off a 10. On picking up car 3 to 4. No fault of receptionist.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Will be a 10 once the staffing challenges are addressed! A few major problems but fixable and also lots of strengths. Glad to have them at this location.
Repair Quality - 3.5/5.0 -
See prior comment. They forgot to repair a major part.
Customer Service - 2.5/5.0 -
Staff at the front desk was very helpful! Kind, flexible, responsive, and customer-oriented. When I dropped off my car, someone forgot to tell her they made an appointment with me so she was not ready for drop off and a rental vehicle was not reserved. That caused a substantial delay. When I picked up my car, someone had removed the tape from my mirror that I put there but no one repaired the broken mirror, which was one of the reasons I brought it in. Now I am waiting for the part to arrive so I can go back for a second repair, this time without a rental vehicle. The staff member who works on the vehicles now wasn’t there during my original appointment. He seems very proactive and helpful and I’m glad he’s there now. Overall staff are great and making things right but a few people created problems that they now have to clean up for them. Definitely retain those staff members doing it right!!! They make the company look good.
My Experience - 0.0/5.0 -
I feel I was fined too, took too long and would not recommend you. Your staff is very good
My Experience - 5.0/5.0 -
Everyone kept us informed of the process. Quick and easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repairs are not finished yet, as we are waiting on parts.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job with repairing our vehicle. They kept great communication with me during the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional services all around, thank you
Customer Service - 5.0/5.0 -
Professional services all around. Thanks
Returned Clean
Likely to Recommend - 0.5/5.0 -
No chance I’d recommend the store.
Repair Quality - 2.0/5.0 -
It took almost 7 weeks and was not done properly. Plus there were smudge marks on car. One of my tires has a slow puncture from there too.
Customer Service - 2.5/5.0 -
Expectations were not met
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was handled through an insurance claim, hassle free experience.
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
Likely to Recommend - 3.5/5.0 -
Estimate was 1/2 the price of final cost
Repair Quality - 4.0/5.0 -
Small flapping noise at hwy speeds
Customer Service - 4.5/5.0 -
Very goof
Returned Clean
Likely to Recommend - 2.0/5.0 -
Being without car is hard. Timely delivery would have helped
Repair Quality - 3.0/5.0 -
Fix has been delayed for many days. Had to follow up multiple times. Having some sound issues after AC has been fixed. They are taking one more week for the fix. Not sure how that goes.
Customer Service - 3.5/5.0 -
No updates given by call., everytime they update in email and say they would call to explain the reason., but they never called. We had to make a follow up call to check what the update was
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already gave accolades to many friends.
Repair Quality - 5.0/5.0 -
Not only a spectacular repair, but all the employees were beyond anything I had imagined. Kind, attentive, and regular updates.
Customer Service - 5.0/5.0 -
Better then expected.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for keeping us informed on our cars progress. The car looks great. We'll be sure to tell others about our experience. Everyone was so kind to us. Thanks again!
Likely to Recommend - 5.0/5.0 -
We have already passed along how we were treated.
Repair Quality - 5.0/5.0 -
We had great service! Everyone took great care of us! Thanks to all of you!!
Customer Service - 5.0/5.0 -
Good work and very kind to us through out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome company and Kip is great! Great job on our car!