Caliber - Lewisville

4.8 (6,248reviews)
97%
975 E State Highway 121,  Lewisville,  TX  75057

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,248)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as making vehicles look brand new. The team received high marks for professionalism, friendliness, and going above and beyond, such as buffing out unrelated scratches at no charge. Communication was a standout strength, with customers appreciating daily text updates and proactive progress reports throughout the repair process. Timeliness was also widely commended, with many vehicles completed ahead of schedule. A lifetime guarantee on repairs added further confidence. A small number of customers noted areas for improvement, including occasional delays in completion dates, gaps in proactive communication requiring them to initiate contact, and isolated quality concerns such as paint issues or misaligned parts. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop to others.
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"Repairs were completed in a very timely manor and I was very pleased with the repairs!"
"Great job on the repairs I needed. Also very transparent on my situation and got it done before I needed to leave town."
"Return date estimate was pushed out three times."
"Good job and finished 4 days early"
"... Best customer service I've seen in a long time! The regular communication and updates about progress were also extremely helpful in planning out my course of action in making ..." Read more
"I was informed on a regular basis and was never left wondering what was going on!!"
"... when I was dropping off and picking up my car, but during the repair, the communication was minimal, and rarely got a call back from the assigned technician or the front ..." Read more
"Communication could have been better. I was getting conflicting information at times via text as to when my vehicle would be ..." Read more
"11 if I could. Each day I was notified what was done, what was going to be done."

My Experience

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Returned Clean

My Experience

I’m happy to see my car fixed, you did a good job

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This was the easiest car repair experience I’ve ever had. The communication was awesome and it was about as seamless as possible!

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I will tell any friend that needs body work to go here.

Repair Quality

Caliber in Lewisville does great work and the customer service level there is 2nd to none. I will always take my vehicles there!

Customer Service

Excellent. Friendly staff and very communicative. I worked with Joey and he was fantastic.

My Experience

The Calibur Collision team did a fantastic job on my car! It looked brand new when I picked it up! From the moment I first walked through your door to the moment I returned to pick up my car, everyone that helped me was courteous and so helpful to me. Thank you from the bottom of my heart!

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Car looks almost brand new and it was repaired fairly quick, good communication

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Returned Clean

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Super satisfied. Friendly and most competent service.

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My Experience

It was very easy and quick..before l could even expect to be given my car... Im so happy, great customer care and service

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Easy, friendly and determined

Repair Quality

These guts don't play around, they are in business. I left the place smiling 😃

Customer Service

Friendly and open to assist in all ways

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Returned Clean

My Experience

The service was timely and the work was very professional.

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Returned Clean

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Excelente customer service all my questions answered communication step by step very satisfied

Customer Service

Communication all the time Answers questions.

My Experience

Awesome!

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Returned Clean

My Experience

It was a good experience