Caliber - Lewisville

4.8 (6,265reviews)
97%
975 E State Highway 121,  Lewisville,  TX  75057

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,265)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as making vehicles look brand new. The team received high marks for professionalism, friendliness, and going above and beyond, such as buffing out unrelated scratches at no charge. Communication was a standout strength, with customers appreciating daily text updates and proactive progress reports throughout the repair process. Timeliness was also widely commended, with many vehicles completed ahead of schedule. A lifetime guarantee on repairs added further confidence. A small number of customers noted areas for improvement, including occasional delays in completion dates, gaps in proactive communication requiring them to initiate contact, and isolated quality concerns such as paint issues or misaligned parts. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop to others.
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"Repairs were completed in a very timely manor and I was very pleased with the repairs!"
"Great job on the repairs I needed. Also very transparent on my situation and got it done before I needed to leave town."
"Return date estimate was pushed out three times."
"Good job and finished 4 days early"
"... Best customer service I've seen in a long time! The regular communication and updates about progress were also extremely helpful in planning out my course of action in making ..." Read more
"I was informed on a regular basis and was never left wondering what was going on!!"
"... when I was dropping off and picking up my car, but during the repair, the communication was minimal, and rarely got a call back from the assigned technician or the front ..." Read more
"Communication could have been better. I was getting conflicting information at times via text as to when my vehicle would be ..." Read more
"11 if I could. Each day I was notified what was done, what was going to be done."

My Experience

My Experience

Excellent job repairing my Foed Explorer. Everyone was so cordial and professional. The repairs were completed in 10 business days which made me extremely happy. I highly recommend Caliber Collision on business 121, in Lewisville TX

My Experience

I was really impressed with the communication and customer service that I received. I would recommend your company to anyone that needs damage repairs. Thank you.

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Repair Quality

Robert is amazing, give him a raise. Great customer service and knows how to speak to customers.

Customer Service

Robert deserves a raise.

Returned Clean

My Experience

Very fast, very profesional and super friendly, made my experience extremely pleasant.

My Experience

Passenger seat had to be cleaned when I got it back. I get it: repair work is dirty and a worker had to sit in that seat. Nobody cleaned up afterwards. So cover it to work or let the detail guys do it—or nobody?

Likely to Recommend

We’d used this shop before because of its rating even though others are much closer to our home.

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Customer Service

My Experience

I’m extremely satisfied with my experience at Caliber Collision Repair! They went above and beyond to make sure I was taken care of. My truck was even vacuumed before I got it back, which was such a nice touch. The gentleman who pulled my truck out also made sure to move the seat closer to the pedals since I’m only 4’10”. 🥹 Those little details and the extra thoughtfulness really stood out to me. Excellent customer service from start to finish! Highly recommend!

My Experience

Dallas provided great customer service! Thank you!

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Returned Clean

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Great experience

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engine compartment under hood was dusty from being in the open

Customer Service

Returned Clean

My Experience

Your team did an awesome job repairing my car and it looks great! Robert kept in touch with me letting me know what they were doing and how the repairs were coming along. He communicated any delays in receiving the parts they had ordered and kept me up to date with what was taking place. I appreciated his taking the time to keep me in the know! I give them an A+ in all areas!

My Experience

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Returned Clean

My Experience

I’m happy to see my car fixed, you did a good job

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Returned Clean