Caliber - Lexington Sc
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you for keeping me informed of what was happening the whole time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was great. They kept me updated on progress as my repair was being made.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A great group to work with, they were very helpful. I hope I don’t have to have any more repairs but if I do I will use this shop again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair team did a great job and have had no issues since picking it up yesterday.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff st Caliber Collision is friendly and got my unit timely repaied, delivered on time and fully cleaned.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Bryan and his entire team were professional and courteous. They kept me informed every step of the way and made the entire experience easy. And they were fast! Top shelf, all the way!
My Experience - 5.0/5.0 -
Job well done thank you very much and be using you in the future
Likely to Recommend - 5.0/5.0 -
They did a real good job
Repair Quality - 5.0/5.0 -
Good Job keep up the good work 💯
Customer Service - 5.0/5.0 -
Good Job keep up the good work 💯
My Experience - 5.0/5.0 -
Receptionist/dest people were excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A great group at Caliber, very informative and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Zero chance
Repair Quality - 5.0/5.0 -
Final result of repairs was satisfactory.
Customer Service - 0.5/5.0 -
Customer service was non-existent, aside from the estimate being given and the final rescue by Wanda. I was given a timeline of 2-3 weeks for repairs to be completed. I received automated text messages with updates once a week. The day before my car was to be completed I received an automated text saying that more damage had been discovered and it would be another two weeks. I did not receive a phone call or anything about my inconvenience or how I would commute without a vehicle. Once that timeline came to completion I received another text saying that wrong parts were received. At this point it had been 5 weeks. My husband and I visited the store and asked for explanation as to why no one had called or tried to arrange a rental vehicle. I maxed out the time that my insurance company would cover a rental vehicle. Kara showed zero remorse about the situation and took no accountability for any of the inconvenience, wrong parts, wrong timeline, nothing. Wanda stepped in at this point and said she would arrange a rental vehicle with Enterprise for me. We were astounded at the lack of accountability, responsibility, communication.