Caliber - Loveland - Topaz Dr

4.8 (2,913reviews)
97%
1805 Topaz Drive,  Loveland,  CO  80537
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,913)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the professionalism and friendliness of the entire staff, with repairs frequently described as flawless, like-new results. A standout theme is proactive communication through text updates, phone calls, and daily progress reports, which customers greatly appreciate. Vehicles are often completed well ahead of schedule, sometimes weeks earlier than estimated. Customers also express delight at receiving their vehicles cleaned inside and out. A small number of customers noted concerns around incomplete repairs, electrical issues post-service, and occasional communication gaps, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"A perfect repair and paint job done on my Grand Cherokee TrailHawk. The customer service is the best Ive experienced ..." Read more
"Great experience. Couldn't be more pleased with the workmanship. Car was immaculate when I picked it up inside and ..." Read more
"... network. I was rear ended on the 18th of last month and they only fixed my bumper. They said they fixed the exhaust too and before I even left the lot I had a system ..." Read more
"One of the best repair shops Ive ever worked with. They returned my car in great shape and went above and beyond with the repair and detailing. Very accommodating ..." Read more
"... helpful staff. The communication was excellent and the repair looked great! When I realized that my car was washed and cleaned inside before returning it to ..." Read more
"... damage I had and it getting sent out to a mechanic I got it much sooner than what I thought and even had the pickup day moved 10 days earlier!" Read more
"Was told two weeks and it was done in two days!! Amazing!!"
"It was done 3 weeks earlier then the initial estimate"
"... experience! Great customer service and friendly staff! Our truck was supposed to be finished in 3 weeks and it was finished in one week! Very happy customer! We highly ..." Read more
"My only complaint is that the estimate to complete the repair started out ridiculously long in my opinion. It became more realistic shorter ..." Read more
"Their communication system is amazing"
"The communication and service support during my cars repair was phenomenal."
"... for anything concerning the area that was repaired. I love how they were sending me text updates on my vehicle. The other company did not do that. I love how professional ..." Read more
"The people were very friendly but I left messages that went unanswered both via phone and email. Communication was not great"
"Every move they made I was notified"

My Experience

I am very satisfied with my repair

My Experience

It was like “it never happened “…you guys are great! I’ll give you a “10” out of 1-5

Likely to Recommend

Repair Quality

Exceptional

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for repairing my car! The front bumper looks amazing and it was a really awesome treat to discover that my car was cleaned from the inside out. Thank you all very much!

Likely to Recommend

Repair Quality

Had to have a new headlight installed. Would have been nice if they cleaned up the other one so I don't have one clear headlight and one oxidized

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I specifically asked for the old part to be saved and they did not follow through.

Customer Service

I think her name was Jasmin, she was very helpful and polite.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs looks great and they were able to get it done in five days. Everyone was nice and it was smooth process.

My Experience

Everything went great. Very professional repair shop. Would highly recommend it to anyone needing this service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work once again. This is my second experience with Caliber and you all consistently deliver like-new results. Great communication throughout the process and timely work. Thank you all again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely.

Repair Quality

I was extremely satisfied with Caliber Collision. They went above and beyond my expectations. The staff was professional and helpful; Jasmine kept me informed every step of the process.

Customer Service

Outstanding. Tremendous customer service. Jasmine especially did a great job keeping me informed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful work! Amazing customer service !

Customer Service

Strength of business

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an awesome job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had an amazing experience was treated wonderfully by Kimberly and Jasmine. Caliber collision will be my go to place if I ever need help again.

Likely to Recommend

Repair Quality

I appreciate the quick turnaround and the detailing my car was an excellent touch. I appreciate everything you guys did car looks amazing. Thank you very much. If I ever need you again you’ll be my first to know.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent work. Great communication.

Repair Quality

Customer Service

Everyone was extremely helpful and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This was for a major hail storm, and I have been telling everyone about my experience in hopes to get more people to take their vehicles up there.

Repair Quality

Everything turned out great

Customer Service

The communication is always great with this shop! As a customer, I really appreciate that.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were friendly and helpful throughout the process. The work appears to be done very professionally.

Likely to Recommend

Repair Quality

Everyone was very nice and professional.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing experience with Caliber Collision! I’ve used them at least three times now and they’ve been superb. Staff was absolutely amazing, sweet and the service was crazy fast! My car was done in just a few days and they went above and beyond (vacuum, wipe down, dropped me off at home, offered to pick me up etc.). Not a single complaint from me. Great company!

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