Caliber - Loveland

4.9 (3,214reviews)
98%
5486 N Garfield Ave,  Loveland,  CO  80538
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,214)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, stunning, and indistinguishable from pre-accident condition. Communication stands out as a major strength, with frequent text and email updates keeping customers informed throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often by several days to over a week. Customers also appreciated the unexpected bonus of having their vehicles cleaned inside and out upon return. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps requiring follow-up calls, minor unresolved repair issues such as misaligned bumpers or missing components, and isolated instances where vehicles were declared ready before all work was fully complete.
AI-Generated from reviews written in the last 12 months
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"Everything about my experience with Caliber Collision was exceptional. They far exceeded all of my expectations. They were ..." Read more
"Fantastic workmanship, ready on the date promised. Cleaned my car inside and out which I didn't expect. ..." Read more
"... Awesome communication throughout the whole process and workmanship is second to none. Not even a hint left that my vehicle was involved in a collision!" Read more
"Treated with the utmost respect and professionalism! Very clear about what needed to be done. The cost ..." Read more
"... worked fabulous. I felt no need to ever call my agent. The workman ship exceeded my expectations." Read more
"... appreciated the timely updates and the fact that you completed the repair three days ahead of schedule for less than the original estimate." Read more
"... quoted a lengthier time for having my vehicle, then, I was able to pick it up one whole week sooner than originally quoted. Even the inside had been vacuumed and cleaned which ..." Read more
"Got me in quick for my repairs, completed a day sooner and even cost me less than what I was quoted at drop off. Friendly advisor."
"I was pleased to be able to pick my car up a week before it was promised."
"Caliber worked to complete the repairs early to accommodate my travels."
"... only did you provide excellent customer service by your texts every other day it was so awesome knowing where my vehicle was and what was happening with ..." Read more
"Everything was fantastic! Could not be happier with the constant communication and updates, professional personnel, and the final outcome"
"Caliber Collision service and work are amazing! Awesome communication throughout the whole process and workmanship is second to none. Not even a hint ..." Read more
"I really do appreciate the text message update on the process of my vehicle. Since I have a hectic, work schedule ..." Read more
"Great communication through out the whole process, and it looks like it was never damaged"

My Experience

Outstanding staff and quality facility and product. Clean and friendly and I will definitely refer and recomend!

Likely to Recommend

Repair Quality

Your customer service team was outstanding, couldn't have been better making our entire experience one that we will use in the futrue.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome customer service and the repair made it like new! Great job team and thank you caliber !!!

Likely to Recommend

Repair Quality

Fantastic customer service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased to receive all the updates and that they were able to replace my bumper without the light washers! Everyone was friendly and helpful and my bill was less than expected!

My Experience

Great communication!

Likely to Recommend

It was a great experience

Repair Quality

Perfect

Customer Service

Great communication, my car looks brand new!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looks really good. Thanks for the fast turn-around. Raul was such a nice gentleman. Too bad i was such a dork and wrecked my car :) . So yeah, it cost substantially, but hopefully it was worth it (i'll see down the road as i drive) but the customer support was very nice and courteous. (A little cheaper than another estimate i got elsewhere...) So yeah, i'd give them a shot (if you can afford it). Thanks so much!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber is so friendly and kind. I would recommend them 100%. My car looks beautiful again.

Likely to Recommend

Repair Quality

Great process and lovely people.

Customer Service

Very nice people at this shop.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Everyone had great customer service! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with the work done it was completed a week earlier than expected. Raul Rivera was very professional and great to work with. thank you so much.

My Experience

I had such a great experience with Caliber Collision. I brought my Toyota Tacoma in for hail damage. Chrissy was my estimator and she did an excellent job informing me of the repairs and the techs in the back Did a wonderful job making my truck look good as new. Oh! And WOW!! Holy moly the paint is amazing!!!

Likely to Recommend

Repair Quality

Everything was great! Raul walked me through the whole process and made everything easy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have come to this Caliber Collision twice this year and the experience both times has been amazing. They made the process easy, communicated often and my car looks flawless. We will continue to return in the future!

My Experience

Caliber Collision communicated with me, the insurance company, and the rental company with excellence. They were so on top of everything that the process of having my van repaired after a collision was unexpectedly smooth and easy! They were kind, thorough, and very timely. The repairs they did were excellent.They even cleaned my van (inside and out) before we picked it up. They helped me get the rental I needed and returned it for me when my repair was complete. They were AMAZING! I highly recommend them.

Likely to Recommend

Anytime anyone I know needs collision repairs, I will be recommending this facility.

Repair Quality

Everything about my experience with Caliber Collision was exceptional. They far exceeded all of my expectations. They were incredibly kind, knowledgeable, and timely. Their facility is super nice and clean. The repairs they did for us were done very well and they even cleaned our vehicle before we picked it up. Exceptional service on all levels.

Customer Service

Exceptional customer service with knowledgeable, easy to contact employees.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Raul was very easy to work with and the process was simple.

Likely to Recommend

Repair Quality

The car looks great

Customer Service

Raul was awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great people friendly knowledgeable and communicated very well with progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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