Caliber - Loveland

4.9 (3,249reviews)
98%
5486 N Garfield Ave,  Loveland,  CO  80538
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
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Email

Reviews (3,249)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, stunning, and indistinguishable from pre-accident condition. Communication was a standout strength, with frequent text and email updates keeping customers informed throughout the repair process. Many customers highlighted that their vehicles were completed ahead of schedule, often days or even a week or more early, exceeding expectations. The professionalism, friendliness, and expertise of the entire team were repeatedly commended. Customers also appreciated the added touch of vehicles being cleaned inside and out upon return. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps requiring follow-up calls, minor workmanship issues such as misaligned bumpers or paint concerns, and isolated billing or parts-related complications. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... worked fabulous. I felt no need to ever call my agent. The workman ship exceeded my expectations." Read more
"... repaired vehicle, the communication was excellent and the work quality was top notch." Read more
"Repair was superb. Cant even tell where the damage was. Caliber Collision completed the work in a very timely ..." Read more
"Fantastic workmanship, ready on the date promised. Cleaned my car inside and out which I didn't expect. ..." Read more
"They repaired the damage great but my lug nuts were loose which couldve killed me and the panel under my steering wheel is loose and ..." Read more
"... appreciated the timely updates and the fact that you completed the repair three days ahead of schedule for less than the original estimate." Read more
"... lengthier time for having my vehicle, then, I was able to pick it up one whole week sooner than originally quoted. Even the inside had been vacuumed and cleaned which ..." Read more
"Time to completion was long."
"Was told a time then delayed 5 five days."
"Caliber Collision service and work are amazing! Awesome communication throughout the whole process and workmanship is second to none. Not even a hint ..." Read more
"Everything was fantastic! Could not be happier with the constant communication and updates, professional personnel, and the final outcome"
"... only did you provide excellent customer service by your texts every other day it was so awesome knowing where my vehicle was and what was happening with ..." Read more
"I really do appreciate the text message update on the process of my vehicle. Since I have a hectic, work schedule ..." Read more
"... get a different bumper installed for better fit. Communication was a bit sketchy sometimes with office" Read more

My Experience

no concerns with caliber whatsoever I would recommend them to any and all of my family and friends. If I were to give them a grade it would be 100% plus plus plus thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were done correctly and timely. Very satisfied.

My Experience

Raul provided exemplary service and professionalism.

My Experience

The repair was done as you had said it would be and on time. I appreciated the upfront price estimate and that’s what it came out to be. So thanks again for a job well done and the car looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I found issues after the repairs were supposedly completed. I asked for Caliber to call me back to follow up on the issues and they didn't call me back. There is a dent they missed, paint on roof that doesn't look good and now my driver side door is sticking when trying to open from the inside.

Customer Service

Never received a call back on my issues.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very happy with how pleasant everyone was,, and I also appreciate the regular updates. And finding that the car was cleaned inside and out was icing on the cake!

My Experience

I appreciated the constant communication on the status of my car and the ease of drop off and pick up. The customer service was great even with a little hiccup. I would absolutely use them again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was smooth and fast

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Auto looked better after your repair than it had in a long time!

Customer Service

I thought Caliber Collision did a fine job on my vehicle and the Chrysler looks much better. Thank you and thank Kenneth Hayes because he recommended I take it there!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

A Professional workplace.

Repair Quality

Customer Service

repairs look good. drives good.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work on my truck, the work was faster than expected, the staff were very friendly, the whole process was very low stress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the frequent updates and wonderful work done to make my car look as good as new again. Overall great experience, thank you all!

My Experience

Great work.

My Experience

You would never know that we’re scraping s and dents that were repaired. Chrissy and her team kept us up to date on the progress and actually completed it a day earlier than expected. She was very thorough in explaining everything from start to finish. And I was so happy to see that the car was washed and vacuumed!! I will be happy to recommend Caliber!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Everything was smooth and the communication was appreciated.

Customer Service

Great! I appreciated communication throughout the process, and also that it was only a few times.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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