Caliber - Lumberton

4.9 (3,767reviews)
97%
1549 Nj-38,  Lumberton,  NJ  08048

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (3,767)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professionalism, and attention to detail. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team receives high marks for keeping customers informed throughout the repair process via text, phone, and email updates. Cleanliness is frequently noted as a pleasant surprise, with many customers appreciating that their vehicles were returned washed and detailed. A few customers noted areas for improvement directly from their comments, including more detailed repair updates, occasional communication gaps, and minor finishing concerns such as paint imperfections or loose trim pieces. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to friends and family.
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"The staff at Caliber is knowledgeable, trustworthy and very professional. I am indeed completely satisfied with my repairs ..." Read more
"Fast service.. excellent customer service and work is above par.. Would recommend to anyone who wants their car repaired ..." Read more
"Outstanding!! Cassie, the representative who helped me, went above and beyond to make sure my Accord went back to being in perfect shape."
"The customer service was very professional. The staff was very pleasant, reached out to me by phone to answer all my questions, ..." Read more
"... holiday weekend between the drop off and pick up. Everything was explained well and we received text updates regarding the repair. USAA, Caliber and Enterprise ..." Read more
"... in what they do. Excellent customer service, and the work was completed in record time. Thanks for the excellent 👌 work." Read more
"The team got my 2026 SUV back to me a week earlier than expected even with a 3 day summer holiday weekend between the drop off ..." Read more
"Great job! Literally only took one week versus the two we were expecting. We appreciate the inside cleaningdetailing that ..." Read more
"Good work, just took 7 weeks to get it done"
"The vehicle was ready when promised after the estimated date was pushed back two weeks due to the extensive underlying ..." Read more
"... couldnt have been happier. From dropping it off to the constant communication from them, completely first class. And make to make it even better, my car was ..." Read more
"... car looks just like it did prior to the accident. Caliber kept me informed of the progress relating to the repairs and anticipated completion date. Impressive." Read more
"... there was a problem with their textemail services. I didnt receive any calls or texts during the process but when I called to ask if my vehicle was ..." Read more
"Your automated text are not accurate amd therefore annoying. Staff at your location was great especially ..." Read more

My Experience

Amazing fast work very pleased with the repairs and service Will 100% use again if needed

My Experience

We have used Caliber 5 times now. Always professional, always a thorough job and everyone is super kind.

Likely to Recommend

Repair Quality

Great group of people at the Lumberton Caliber. So professional, so friendly and always quality work. We have needed them 4 times now and they never disappoint.

Customer Service

Returned Clean

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My Experience

5/5 Stars! Huge thanks to the team at Caliber Collision! They did an absolute fantastic job repairing my car. The entire staff was professional, friendly, and kept me in the loop every step of the way especially Melina! They truly went above and beyond to make sure everything was handled seamlessly and that my car was back to me in flawless condition. I couldn't be happier with the service—highly recommend them!

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My Experience

My Experience

Loved the staff

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Repair Quality

They did a great job

Customer Service

I was expected somebody to walk me through the car and explain what was repaired/replaced on the car at the time of pick up. Rest everything was excellent

My Experience

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Repair Quality

Customer Service

The bumper was painted the wrong color so I had to take more time to go bring the car back. The rental they have provided me with is a sedan, when I drive an SUV. I have been extremely inconvenienced for an accident that I did not cause and I am very dissatisfied.

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Repair Quality

They were great and work with me and my situation being my work truck. Thanks for the great job.

Customer Service

Returned Clean

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Returned Clean

My Experience

Communication about repair process was extraordinary and greatly appreciated!!

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Returned Clean

My Experience

Everything was great. Repairs were perfect, got the car back when they said I would. My SUV was Super clean, got it back cleaner than when I dropped it off.

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My Experience

Friendly and patient service. Thank you for hearing our concerns and taking action to make it better.

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Repair Quality

The work was phenomenal. It's like the car accident never happened.

Customer Service

Returned Clean

My Experience

Awesome fast job! Dropped the truck off Tuesday morning and had it back Thursday afternoon. Truck looks amazing!

My Experience