Caliber - Lutz

4.8 (4,420reviews)
96%
1927 Brinson Rd,  Lutz,  FL  33558
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,420)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned. A few customers noted areas for improvement directly from their feedback, including interior cleanliness at pickup, occasional delays in parts availability, and isolated instances of incomplete repairs requiring return visits.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Great customer service. Repair was exceptional. Car looks as good as it did when I first purchased it in 2018 from the Honda ..." Read more
"Every detail of my accident repair was perfect. The staff was wonderful and updated me constantly ..." Read more
"... well, keeps me updated throughout the process, and the quality of work is always top-tier. My vehicle was returned looking like nothing ever happened. I truly ..." Read more
"... accommodating. The work was completed a day early as well. My car looked beautiful & good as new. They also washed my vehicle & vacuumed the inside, which I wasn't ..." Read more
"... appreciated the great communication throughout the process. My car looks amazing and overall I had a great experience. Would definitely use Caliber again." Read more
"Professional team with progress reports and ahead of schedule and job well done. What more can a customer ask for"
"Great Text updates! Underpromised and overdelivered! Vehicle was ready 5 days before original estimate."
"No. It was rescheduled for pick up three different times. It was supposed to be picked up on 18 May that changed ..." Read more
"It was three weeks early! We were very happy"
"It was a little later than the initial expectation."
"Love the communication and never had to worry about where my car was in the process and when it would be done"
"I wasnt fully updated on why there were delays and my verbal pick up date was moved 4 times 4!days. Wasnt ..." Read more
"... later due to the holiday and over booking of jobs. 3. Repeated calls had to be made for every next due date of completion instead of being contacted with extended ..." Read more
"From start to finish communication was excellent. Totally satisfied with the finished product"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a amazing job repairing my rear bumper cover, i’m surprised it’s the same cover it looks brand new like no damage ever happened. they were quick with the job and were very helpful and friendly. i would definitely come here again!

My Experience

Likely to Recommend

Repair Quality

excellent customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Great job

My Experience

Ryan was very helpful in bringing my car to my home when it was difficult to take my disabled son out of the house to come get the car at Caliber. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The response from the time we arrive to the time we picked up the truck, everyone was very professional, easy-going, and very polite. I would recommend anyone I know to go to caliber collision.. job well done thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jamie did an excellent job communicating with me. Couldn't be happier about their work on my vehicle

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can’t thank Ryan and the team enough for the communication and the fast and exceptional service!

Likely to Recommend

Repair Quality

We have worked with Ryan before and he continues to be exceptional at what he does. From Ryan, to the techs, to the admin at the front desk we had a great experience. Ryan’s communication helps to keep an already stressful situation more manageable. Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I came in for a bracket to be repaired that holds my front bumper in place. By the time I got home the bumper had already slipped out of place. I called and the guy told me there was nothing he could do about it and that I wasn’t getting my money back. I feel like I was totally ripped off.

My Experience

My Experience

Ryan was great to work with. Very knowledgeable and kept me informed every step. Easy to talk to and very empathetic

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

1 - 20 of 4,420

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Lutz  |  33558