Caliber - Lutz
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really enjoyed the experience. They were felxable and kind. Mary really helped me out a lot and very kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication on a regular basis
Customer Service - 5.0/5.0 -
Bill was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They communicated through each step of the repair and did a great job fixing my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Got the job done quicker than expected and did great work. Appreciate the texts keeping me updated with how the repairs are coming along. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had another great experience with Caliber Collision. I’m actually a repeat customer — this makes my third time since 2024 — and every experience has been consistently professional and seamless. The team communicates well, keeps me updated throughout the process, and the quality of work is always top-tier. My vehicle was returned looking like nothing ever happened. I truly appreciate the excellent customer service and attention to detail. Thank you for making a stressful situation so much easier each time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bill was excellent and communicated with me frequently about the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did the work fast and beyond eexpectation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nick & Chad were amazing. Both went up & beyond my expectations, helping ease my stress since this was my first accident & kept me informed every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely updates
Customer Service - 5.0/5.0 -
Progressive was strange with leaving the vehicles waiting for parts with out knowing how long it would take for them to arrive.
Returned Clean
My Experience - 0.0/5.0 -
The side mirror was not fixed
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. My advisor, Mary M, was very courteous and professional. She follow through with my car’s repair progress and was able to return it to me ahead of schedule.
Customer Service - 5.0/5.0 -
Excellent.
Returned Clean
My Experience - 5.0/5.0 -
Maria went above and beyond ensuring my car was repaired properly and she even came in on Saturday to facilitate delivery.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Without a doubt, I would highly recommend them
Repair Quality - 5.0/5.0 -
Caliber Collision just completed repair of my I550 BMW and I am thoroughly satisfied with the work they done. They kept me fully updated step-by-step throughout the repair process. I was a little leery of using an insurance recommended repair shop, but I’m happy I did. Hopefully I will never see them again, but if I do have an accident, I know where I’m going.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
1. Vehicle was moved to another Caliber Collision location further from my area within the first few days of dropping off due to "lack of staffing". 2. After being moved to the further location, I was informed that completion would be done within 1 week. When the week was up, I was NOT updated of status and had to call to inquire about the status only to be told that their system was not updated and that the car would not be ready until 2 weeks later due to the "holiday" and "over booking of jobs". 3. Repeated calls had to be made for every next due date of completion instead of being contacted with extended dates resulting in the completion of service of 1 entire month. 4. No accommodations/resolutions offered for the inconvenience of not having access to the car for the unexpected extended period of time. (e.g. temporary loaner, partial reimbursement for Uber use, etc.). 5. Overall poor communication and customer service.
Customer Service - 0.5/5.0 -
lack of communication and resolutions.