Caliber - Lutz
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Bumper not aligned with towing pintal sticking out and shop claiming that’s all they can do, to the paint at the edge of the bumper not to factory standards and peeling off…
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I was rear ended by another driver, whose insurance used this facility for repairs. My rear bumper was damaged and therefore replaced. I arrived to pick up my vehicle when told it was finished, but rock deflector decals had not yet been applied to the left side of the bed. The worker that applies decals arrived late, but I let him put them on before I left with my vehicle. The decals were put on super crooked and half stuck on and there’s a huge scratch under the decal that was applied, that wasn’t originally there. Tape was also left around my truck and on my tires from the paint shop. After having my vehicle back for a couple days, a code to SERVICE PARK ASSIST appeared and my back up camera’s sensor no longer worked. I took the vehicle back to the shop and was told a sensor was bad. Both rear sensors had to be removed in order to replace the rear bumper, so the sensor was likely damaged then. I came back to have the sensor replaced and it was working fine before leaving. However, once again, the next day, the vehicle read SERVICE PARK ASSIST and the audio to the back up camera no longer works. Tired of going back and forth with the shop when I just keep getting more problems from them.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jamie was just awesome! He kept me apprised of the entire process during the time that my car was there. I would say that he absolutely went the extra mile in service management.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was very friendly and helpful. I received daily text messages with updates. Service was quick and looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and communication was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will warn them of some things though.
Repair Quality - 5.0/5.0 -
All good except the issue as already shared with your GM.
Customer Service - 1.5/5.0 -
Reception staff lacked badly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As always, are experience with Caliber collision was exceptional. Everyone from our advisor Jaime to the staff at the front desk were professional, knowledgeable and friendly. The repair were seamless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The first body shop to return my vehicle earlier than promised. My experience with other body shops is that the promised return date is a lie.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bill was great he took me through the whole process step by step. The car was done way before the estimated date. Most important the car LOOKS wonderful. It looks brand new. Thank you for service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally satisfied. My car looks new. Caliber finished the car ahead of schedule and kept me informed all the way. Everyone was great. I recommend Caliber Collison.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new!
Customer Service - 5.0/5.0 -
Bill was a joy to work with. Great communication, I received regular updates on progress and the work was completed early and looked brand new. Front desk had great customer service too. Everyone I worked with was very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Expert service, wonderful staff, received status of my car every day
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Back lights and blinker lights are not working
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are amazing